collections accounts receivables specialist resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Professional, multi-tasking Insurance Specialist serving as valuable resource to busy office. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional work and operational support for office professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.

  • Identifies, analyzes and escalates trends impacting AR
  • Identifies denial trends
  • Resolve outstanding claims
  • Understanding Insurance Claims
  • Document clear, concise and complete follow-up notes in system for each account worked
  • Account reconciliation
  • Invoicing and collections
  • Month-end reports
  • Relationship building
  • Team leadership
  • Invoice and payment processing
  • Bilingual
Work History
01/2022 to Current Senior Coordinator-Business Operations Hca | , , Houston, TX
  • Coordinates day-to-day business and financial processes for department.
  • Works In SAP system on various reports
  • Submit positions for approval through position management process.
  • Process personnel-related transactions in SucessFactor, and coordinate with Human Resources as required.
  • Coordinate with International Services Office regarding visa requests for new employees and visa extensions for current employees
  • Schedule interviews on behalf of hiring managers and support facility.
  • Manage faculty reappointments and renewals.
  • May coordinate department meetings, events, retreats, and other functions.
  • Performs other job-related duties as assigned.
  • Monitor financial activity by compiling, reviewing, and reconciling financial accounts.
11/2016 to 11/2021 Collections / Accounts Receivables Specialist Baptist Health Care | , ,
  • Supported management by processing invoices and documents with consistent on-time delivery responded appropriately in challenging situations calling for sensitivity and independent judgment
  • Documented payment denials in appropriate billing system and updated account managers swiftly
  • Downloaded, printed and batched electronic funds transfers and remits
  • Completes all month end close process
  • Prepared, distributed and reviewed all insurance payments and recorded in company database
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Sent detailed daily bank reports to agency, restarting for next days use
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of invoices monthly
  • Identified major accounting errors by creating automated cross-referencing processes
  • Performed daily accounting functions like tracking expenses, readying deposits and preparing payments
  • Assessed accuracy, completeness and integrity of company financial records
  • Performed comprehensive assessments to determine viability, stability and profitability of clients' business operations
  • Reconciled accounts receivable ledger to verify payments and resolve variances
  • Support 3 surgery centers - Responsible for posting 3 millions dollars with 100% accuracy per month
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed large volume of medical claims on daily basis.
  • Responded to correspondence from insurance companies.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Reviewed provider coding information to report services and verify correctness.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
11/2013 to 08/2016 Insurance Collector National Cardiovascular Associates - TCA | , ,
  • Eliminated billing inaccuracies by reconciling 400 accounts monthly
  • Prepared monthly and year-end closing statements, financial documents, and invoices
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives
  • Processed payments over phone and set up recurring draft
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
  • Maintained accounting ledgers by verifying and posting account transactions
  • Minimized late fees by 80% by enhancing accounts payable processes
  • Gathered information to produce accounts payable reports for review
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts
05/2007 to 11/2013 Business Office Specialist Southwest Bone And Joint Clinic | , ,
  • Handled high-volume invoice processing for daily operation
  • Ran daily and reports to check data and address variances
  • Assessed data and information to check entries, calculations and billing codes for accuracy
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Generated financial statements and reports detailing accounts receivable status
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Provided concierge services for guests as needed
  • Managed customer complaints and rectified issues to complete satisfaction
  • Directed all front desk operations with focus on facility, staff productivity and operational efficiency
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling
  • Examined claims, records and procedures to grant approval of coverage
  • Handled billing related activities focused on medical specialties
11/2000 to 05/2007 Manager to Chief of Staff Company Name | , ,
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
  • Planned and executed successful Chief of Staff meetings, lunches and special events for groups of up to 25
  • Handled all sensitive information with professionalism and discreteness
  • Managed reception and lobby area, greeted visitors and responded to requests for information
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
  • Scheduled appointments and met with organizational decision makers, engaging each to develop referrals
  • Kept meticulous records on all communication with practitioners' office personnel and updated information using
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
  • Limited financial discrepancies through accurate coordination of accounts payable and accounts receivable
Expected in 1988 to to GED | Texas Dept. of Education, Houston, Tx GPA:

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Resume Overview

School Attended

  • Texas Dept. of Education

Job Titles Held:

  • Senior Coordinator-Business Operations
  • Collections / Accounts Receivables Specialist
  • Insurance Collector
  • Business Office Specialist
  • Manager to Chief of Staff


  • GED

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