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Collections Account Specialist Accounting Assist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Bilingual professional with more than 20 years of Customer service, Banking, Collections and Homeowners Association Management experience. Extensive knowledge of bank administration, products and sales. Proficient in Microsoft Word, Excel and Outlook. Enthusiastic Team player with excellent organizational, analytical and interpersonal skills. Proven ability to work in a fast- paced environment. High degree of understanding within a call center and corporate environment.

Experience
Collections Account Specialist - Accounting Assist, 12/2015 to 07/2018
Blitt & Gaines P.C.Phoenix, AZ,


• Accountable for overseeing a portfolio of over 50 community associations to achieve targeted levels of delinquencies and satisfy the needs of the association boards by providing a timely, accurate, compliant, and customer oriented service for the collection of homeowner assessments and other associated fees and charges.
• Provide timely, accurate and customer oriented responses to each inquiry, request, dispute or complaint every single time.
• Locate official deeds in county records, post fees to homeowner ledgers, prepare each Claim of Lien for approval and file electronically.
• Prepare a package for each demand letter and post fees to homeowner ledgers as outlined in the standard operating procedure.
• Contribute to the timely, accurate, and customer oriented foreclosure of delinquent homeowner’s properties after each deadline has elapsed by preparing Lien Foreclosure Packages and advising the Association’s Attorney to proceed with foreclosure.
• Negotiate with homeowners to establish and set up setup payment plans within each association’s collection policy and post fees as outlined in standard operating procedure.
• Prepare and distribute demand letters by certified and regular mail and advise boards if rent is not received to enable them to proceed with steps to evict defaulting tenants.
• Regularly monitor and analyze delinquency levels taking corrective action as required. Monitor timely and accurate payment of accounts. Post fees and charges.
• Work with each community association manager to develop and recommend proposed board resolutions that establish and implement collection policies.

Management Administration Specialist , 03/2007 to 02/2015
Banco Popular NACity, STATE,

• Provide assistance to the Loss Mitigation Dept. completing impact analysis, property evaluations and recommendation for charge offs.
• Provide timely resolutions to customers concerns and inquiries pretending to misapplied payments.
• Verify vendor invoices; submit for approval and payment to accounts payable.
• Review all invoices for appropriate documentation and approval prior to payment.
• Responsible for maintaining electronic records of invoices, debits, and credits.
• Acts as liaison between vendors and accounts payable departments.
• Research and resolve invoice discrepancies and issues.
• Process offsets from Secured Credit Cards and CD/Savings to reduce department delinquency.
• Help loan accounting department to resolve out of balance transactions.
• Responsible for accurately process regular, special and auction payments.
• Responsible for prepare and process documents for loan deferments and extensions.
• Adjust fees and charges in accordance to company policies.
• Responsible to coordinate department and special meetings lunch and activities.

Collections Specialist , 01/2007 to 03/2007
Banco Popular NACity, STATE,

• Initiated outbound calls to negotiate payment arrangements to reduce department delinquency.
• Received inbound calls to provide timely resolutions to customers concerns and inquiries.
• Adjust fees and charges in accordance to company policies.
• Front and back end collection for second mortgages, CD/Savings secured, auto and unsecured loans.
• Offer customers alternatives to retain their property, including payment extensions, deferments, account re-age and modifications. Skip trace accounts in an effort to get any delinquency resolved.

Collections Representative/Loan Servicing III , 01/2006 to 01/2007
HSBC CARD / MORTGAGE SERVICESCity, STATE,

• Initiated outbound calls to negotiate payment arrangements to reduce department delinquency.
• Received inbound calls to provide timely resolutions to customers concerns and inquiries.
• Adjust fees and charges in accordance to company policies.
• Front and back end collection for second mortgages, CD/Savings secured, auto and unsecured loans.
• Offer customers alternatives to retain their property, including payment extensions, deferments, account re-age and modifications.
• Skip trace accounts in an effort to get any delinquency resolved.
• Assisted as an acting supervisor/manager when needed.

Education and Training
: Criminal Justice , Expected in
Catholic University of Puerto Rico, - Ponce, PR,
GPA:
Skills

• Dialer, Tops, Strongroom, Simplifile & Caliber.

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Resume Overview

School Attended
  • Catholic University of Puerto Rico,
Job Titles Held:
  • Collections Account Specialist - Accounting Assist
  • Management Administration Specialist
  • Collections Specialist
  • Collections Representative/Loan Servicing III 
Degrees
  • Some College (No Degree)

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