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clinical operations specialist supervisor resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experience. Systematic at training with extensive knowledge of EPIC and other ITS applications. Skillful in executing effective operating rhythms and management systems and structures. Decisive and strategic problem solver with exceptional communication and foresight. Strong leader with proven problem solving and conflict resolution skills. Committed to gaining knowledge and developing strong and effective training plans.

Skills
  • EPIC expert
  • ITS applications and Programs
  • Training and mentoring
  • Operations management
  • Proficiency in Microsoft word, Excel, Powerpoint, Skype and One Note
  • HIPAA expert
  • Performance Management
  • Organization
  • Internal quality assurance management
  • Business Mediation
  • Application Development Methodology
Education
University of New Haven West Haven, CT , Expected in 05/2022 Master of Science : Health Care Management - GPA :
  • 3.5 GPA
  • Focused Student with Future Goals
  • Dean's List
  • Continuing education in Health Care Management
Southern Connecticut State University New Haven, Connecticut Expected in 05/2020 Bachelor of Arts : Psychology - GPA :
  • Continuing education in Clinical Mental Health Administration
  • Dean's List
  • Coursework in business administration, clinical mental health and statistical psychology.
  • Graduated with 3.2 GPA
Work History
Clarke - Clinical Operations Specialist Lead/Supervisor
Clearwater, MN, 08/2020 - Current
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Worked on instructional design for training and tutelage of the team.
  • Created a Knowledge Bank to allow the entire Patient Access Center to have a more in depth understanding of direct need for information and where it can be located. Lead a team to develop and design a completed CBO that is used to train all new hires.
  • Worked directly with management to discover the best training methods.
  • Followed YNHHS goals and beliefs to lead a strong and independent team while producing high quality outputs.
  • Trained all new hires with our own CBO.
  • Used EPIC and helped train new employees on EPIC.
  • Developed and trained new hires on a multitude of different platforms necessary for the Patient Access Center.
  • Tracked and analyzed reports to determine needed improvements.
  • Generated reports of findings to help management with making key decisions.
  • Effectively communicated with patients, physicians, and other staff outside the Yale New Haven Health System in providing accurate, timely, and responsive information.
  • Identify needs and make appropriate recommendations for quality improvement.
  • Implement new policies and educate staff on changes.
  • Assessed patients, determined needs and managed care.
Premier Health Partners - Operations/Training Specialist
City, STATE, 03/2017 - 07/2020
  • Lead workflow classes via EPIC
  • Provided end user support
  • Developed and updated curriculum, Created tip sheets for users
  • Monitored Employee competence (via system administration and ability to preform job)
  • Identified flaws and retrained employees based on need
  • Assisted employees with new hire and support through the training process
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Goddard - IT and HR
City, STATE, 02/2017 - 07/2020
  • Applied various teaching aids to minimize learning gaps and instruct and motivate.
  • Evaluated and revised plans and course content to achieve student-centered learning. Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
  • Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.

Owner - PAWS fOR PUPPIES LLC.
City, STATE, 03/2017 - 09/2021

-In 2017 I came up with the idea for Paws For Puppies LLC. In the last year we have been officially been trademarked for our designs and we have also officially been accepted and recognized as an LLC. My company makes and sells t-shirt/long sleeves/bumper stickers etc... 10% of our total income goes towards animal shelters, rescues, and other animal friendly campaigns. I am committed with my business partner to create a happy and healthy work environment as well as taking care of and providing for animals who need it the most.

  • Increased customer satisfaction by resolving product issues
  • Handled calls daily to address customer inquiries and concerns
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

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Resume Overview

School Attended

  • University of New Haven
  • Southern Connecticut State University

Job Titles Held:

  • Clinical Operations Specialist Lead/Supervisor
  • Operations/Training Specialist
  • IT and HR
  • PAWS fOR PUPPIES LLC.

Degrees

  • Master of Science
  • Bachelor of Arts

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