clinic intake specialist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Data Intake and Warehouse Specialist with 8+ years of experience in Customer Service, Retail, Operations, Management and supervising fellow managers and employees. I am looking to find a company I can grow with, where I can bring my own experience and knowledge to the team as well as learn new skills from others.
Skills
Data entry
Records management
Merchandising
Recruiting and hiring
Employee development
Supervision and training
Schedule management
Store planning and display design
Freight operations
Store opening and closing procedures
Team-oriented
Store operations oversight
Critical thinking
Multitasking
Computer skills
Experience
Clinic Intake Specialist, 08/2020 to Current Saic – Eugene, OR,
My daily duties included maintaining our database by entering new customers, account, and Physician information.
I validate and complete orders and follow up on additional documents required to authorize.
Other duties include sorting and combining data from multiple systems, uploading, verifying, and checking work for errors.
The ability to prioritize duties according to importance and deadlines, adhere to monthly KPI requirements, adhere to strict healthcare confidentiality requirements, and contribute to team efforts by accomplishing related results as needed.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Issued, gathered and inspected intake forms to confirm correct signatures and information.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Warehouse Specialist, 10/2021 to Current Krispy Kreme – Urbana, MD,
Adhered to quality control procedures and documented quality checks.
Prepared orders by processing requests and supply orders, pulling materials and packing boxes.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Lifted materials of varied weights on regular basis.
Protected company inventory by maintaining and organizing storage areas.
Operations Manager, 06/2019 to 08/2020 Job Corps – Ottumwa, IA,
Tracked and replenished inventory to maintain par levels.
Performed staff management, task allocation, and materials coordination duties to surpass business goals.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Daily duties include fulfilling special orders and reservations, answering calls on the incoming line, zone moves on the sales floor, delegating the operations team and processing freight.
Other duties include back room organization, bank runs, mannequins and window changes, signage updates, store orders, processing orders, shipments and more.
Trained, mentored and motivated employees to maximize team productivity.
My duties included answering the phones, transferring calls and taking messages for the case managers and document managers
Updating calendars and events, handling incoming and outgoing mail, and performing basic bookkeeping
I helped to prepare records, photos, films and documents for legal and medical cases for our Doctors and Lawyers, as well as preparing for Trials, Arbitrations, and Depositions
This preparation included editing and updating documents needed for each case, as well as binding and processing to send these records out as well as receive them back in office
I help the document managers and case managers by also doing anything they ask of me no matter how big or small the task, as well as maintaining our break room by shipments of food, beverages and other products we received.
Shift Supervisor & Barista Trainer, 07/2014 to 08/2019 Starbucks – City, STATE,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
Taught staff upselling techniques to meet revenue targets.
Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Supported store manager with recruiting, interviewing, and hiring baristas.
Assistant Store Manager, 03/2017 to 09/2018 Under Armour – City, STATE,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education and Training
High School Diploma: , Expected in 05/2014 to Flat Rock High School - Flat Rock, MI, GPA:
Ranked in Top 10% of class
Completed coursework in Yearbook, Retail Marketing and Public Speaking
Honor Roll [11th-12th]
Yearbook Member
Community Outreach Club Member
Accomplishments
Consistently maintained high customer satisfaction ratings.
Promoted to Shift Supervisor second month of employment due to knowledge, pace, work ethic and implementation of daily policies and procedures.
Consistently Led team to achieve higher KPI numbers, earning recognition from upper management and team.
Exceeded KPI goals by an average of 20% or more every month.
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