Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Skills
Upbeat and Positive Personality
Call Documentation
Needs Assessment
Data Entry and Maintenance
Customer Data Confidentiality
Assisting with Navigation
Call Volume and Quality Metrics
Time Tracking and Review
Typing and 10-Key Entry
Production Payroll Processing
Work History
10/2021 to Current
Client Support Specialist - PayrollMyeyedr – New Haven, CT,
Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Interacted with team members across departments to research and resolve customer issues.
Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Collected confidential financial information from clients to construct comprehensive financial plans.
Used software programs to prepare and submit database statistics, graphs and charts to accurately track financial movements.
Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
07/2018 to 11/2020
EYEWEAR CONSULTANTHibbett Sports, Inc. – Carthage, TX,
Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
Documented all prior authorization information in patient profiles, including approval dates and prior authorization numbers
Reviewed denials and submitted appeals to gain approval from insurance companies
Recommended eyewear choices, considering comfort and functional requirements for frames and lenses
Verified vision and any pertinent insurance benefits information prior to material purchases
Heated, shaped and bent frames to adjusted eyeglasses for client's anatomy
Measured client carefully to get good fit of final product, including temple length, pupillary distance and optical centers of eyes
Combined client's prescription information with their vocational and avocational visual needs to determine best optical solutions
Sold all types of goods related to eyes, including reading glasses, sunglasses and contact lenses.
09/2018 to 07/2019
STOCKER ASSOCIATEAt Home – City, STATE,
Assisted customers with locating and purchasing items located on sales floor or in storeroom
Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations
Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays
Requested new items from suppliers based on customer
Customer service
Organization
Creative thinking
Teamwork
Sell policies
Insurance procedures
Records maintenance
Billing procedures demand, current stock levels and planned promotions
Unpacked, tagged and stocked merchandise for sale on main floor
Cleaned areas around worksite to provide safe environment
Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
11/2016 to 05/2018
SALES ASSOCIATEWilliams Sonoma – City, STATE,
Restocked front lanes and displays, following established
merchandising procedures and standards
Provided accurate information to help customers quickly
navigate store and acquire items for purchase
Unboxed and restocked merchandise into attractive
displays
Cleaned and sanitized surfaces and equipment for
maximum staff and guest protection
Received and stored food deliveries in freezer,
refrigerators, and dry storage areas
Provided support for the team by working safely to feed
material into machines, inspecting products for defects,
and packing finished goods in the proper configuration
Assisted in checking picked orders, selecting proper box
sizes, packing and preparing orders for shipping, and
ensuring proper marking/labeling and safe storage.
Education
Expected in 2016
HIGH SCHOOL DIPLOMA: GENERAL STUDIES Butler High School - Augusta, Ga GPA:
GPA: 3.1
Additional Information
Positive and upbeat sales
professional and people-
person with 6 years of
customer service
experience. Skilled in
merchandising products,
organizing inventory and
keeping accurate registers.
Effortlessly assist
customers to complete
purchases and individual
loyalty to the brand .
Hard-working professional
with experience and a
proven knowledge of
customer loyalty, in-store
promotions, and retail
sales.
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