Client Intake Specialist And Coordinator resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Compassionate and dedicated BHT, experienced in working with children who have emotional, behavioral and developmental disorders. Accomplished in facilitating equine-assisted life skills groups and one-on-one sessions with children and adolescents. Self-starter, hard-working, reliable. Exceptionally well organized Client Intake Specialist adept in documenting client details, updating EHR, and performing case management services. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Behavioral Health Technician
Exceptional organization skills
Conflict resolution and problem-solving skills
Case management proficiency
Skilled in working with special needs children
First Aid and CPR
Paraprofessional
Outstanding communication and interpersonal skills
Treatment planning and Progress Assessment
Group and individual instruction
Behavioral Management
Work History
Client Intake Specialist and Coordinator, 09/2019 to 07/2020 Mhm Services, Inc. – Glennville, GA,
Implemented thorough and methodical organizational systems to improve efficiency and efficacy.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments based on optimal client loads and provider availability.
Maintained current and accurate medical records for over 150 clients.
Participated in weekly meetings to present new clients, provide updates on current clients, and assess program needs.
Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of services.
Coordinated with social, public, and welfare agencies to obtain and provide client information.
Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Answered phone calls and provided new clients with required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Behavioral Health Technician, 09/2017 to 07/2020 Bright Horizons Family Solutons – Midvale, UT,
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Treated clients and families with respect and dignity.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Coordinated with parents, legal guardians, case workers, and other members of child and family team to provide appropriate input and effectively formulate and implement treatment plans for clients.
Developed open rapport with clients and their caregivers, encouraging sharing of questions and concerns.
Facilitated 3-5 sessions of equine-assisted life skills groups per week with up to 12 clients.
Facilitated equine-assisted life skills groups focusing on emotion regulation, coping skills, communication skills, social skills, responsibility, independence, improving self-esteem, self-advocacy, organization, and following directions.
Promoted positive interactions of children with various emotional and behavioral needs such as ADHD, PTSD, Autism and oppositional defiance behavior in group settings.
Used EHR to document patient information, progress notes and treatment plans.
Teaching Assistant Intern, 09/2016 to 12/2016 Mary Meredith K-12 – City, STATE,
Tutored struggling students individually and in small groups to reinforce learning concepts.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Nanny, 05/2013 to 07/2014 Charlene Pimentel – City, STATE,
Supervised child on playground to help develop physical and social skills.
Provided developmentally appropriate activities for children.
Supported child in daily activities, including playing, meals and snacks, hygiene and socialization.
Established lasting, professional connections with family and child by encouraging open communication.
Offered positive and nurturing environments to support child social and emotional growth.
Education
Bachelor of Arts: Psychology, Expected in Arizona State University - Tempe, AZ, GPA:
Degree in progress
Coursework in Early Childhood Development and Early Childhood - Elementary Education
No Degree: , Expected in University of Arizona - Tucson, AZ GPA:
Additional Information
Currently in second year of education and training to become a certified Somatic Experiencing Practitioner.
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