Client Intake Specialist and Coordinator Resume Example
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CLIENT INTAKE SPECIALIST AND COORDINATOR
Professional Summary
Compassionate and dedicated BHT, experienced in working with children who have emotional, behavioral and developmental disorders. Accomplished in facilitating equine-assisted life skills groups and one-on-one sessions with children and adolescents. Self-starter, hard-working, reliable. Exceptionally well organized Client Intake Specialist adept in documenting client details, updating EHR, and performing case management services. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
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Work History
Sep 2019 - Jul 2020Client Intake Specialist and CoordinatorMhm Services, Inc. - Glennville , GA
- Implemented thorough and methodical organizational systems to improve efficiency and efficacy.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments based on optimal client loads and provider availability.
- Maintained current and accurate medical records for over 150 clients.
- Participated in weekly meetings to present new clients, provide updates on current clients, and assess program needs.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of services.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Sep 2017 - Jul 2020Behavioral Health TechnicianBright Horizons Family Solutons - Midvale , UT
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Treated clients and families with respect and dignity.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Coordinated with parents, legal guardians, case workers, and other members of child and family team to provide appropriate input and effectively formulate and implement treatment plans for clients.
- Developed open rapport with clients and their caregivers, encouraging sharing of questions and concerns.
- Facilitated 3-5 sessions of equine-assisted life skills groups per week with up to 12 clients.
- Facilitated equine-assisted life skills groups focusing on emotion regulation, coping skills, communication skills, social skills, responsibility, independence, improving self-esteem, self-advocacy, organization, and following directions.
- Promoted positive interactions of children with various emotional and behavioral needs such as ADHD, PTSD, Autism and oppositional defiance behavior in group settings.
- Used EHR to document patient information, progress notes and treatment plans.
Sep 2016 - Dec 2016Teaching Assistant InternMary Meredith K-12 - City , STATE
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
May 2013 - Jul 2014NannyCharlene Pimentel - City , STATE
- Supervised child on playground to help develop physical and social skills.
- Provided developmentally appropriate activities for children.
- Supported child in daily activities, including playing, meals and snacks, hygiene and socialization.
- Established lasting, professional connections with family and child by encouraging open communication.
- Offered positive and nurturing environments to support child social and emotional growth.
Education
Bachelor of Arts: PsychologyArizona State University | City
- Degree in progress
- Coursework in Early Childhood Development and Early Childhood - Elementary Education
No DegreeUniversity of Arizona | City, State
Additional Information
Currently in second year of education and training to become a certified Somatic Experiencing Practitioner.
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Resume Overview
School Attended
- Arizona State University
- University of Arizona
Job Titles Held:
- Client Intake Specialist and Coordinator
- Behavioral Health Technician
- Teaching Assistant Intern
- Nanny
Degrees
- Bachelor of Arts : Psychology
No Degree
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