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Client Intake Specialist and Coordinator Resume Example

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CLIENT INTAKE SPECIALIST AND COORDINATOR
Professional Summary

Compassionate and dedicated BHT, experienced in working with children who have emotional, behavioral and developmental disorders. Accomplished in facilitating equine-assisted life skills groups and one-on-one sessions with children and adolescents. Self-starter, hard-working, reliable. Exceptionally well organized Client Intake Specialist adept in documenting client details, updating EHR, and performing case management services. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Behavioral Health Technician
  • Exceptional organization skills
  • Conflict resolution and problem-solving skills
  • Case management proficiency
  • Skilled in working with special needs children
  • First Aid and CPR
  • Paraprofessional
  • Outstanding communication and interpersonal skills
  • Treatment planning and Progress Assessment
  • Group and individual instruction
  • Behavioral Management
Work History
Sep 2019 - Jul 2020Client Intake Specialist and CoordinatorCompany Name - City, State
  • Implemented thorough and methodical organizational systems to improve efficiency and efficacy.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments based on optimal client loads and provider availability.
  • Maintained current and accurate medical records for over 150 clients.
  • Participated in weekly meetings to present new clients, provide updates on current clients, and assess program needs.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of services.
  • Coordinated with social, public, and welfare agencies to obtain and provide client information.
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Sep 2017 - Jul 2020Behavioral Health TechnicianCompany Name - City, State
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Treated clients and families with respect and dignity.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Coordinated with parents, legal guardians, case workers, and other members of child and family team to provide appropriate input and effectively formulate and implement treatment plans for clients.
  • Developed open rapport with clients and their caregivers, encouraging sharing of questions and concerns.
  • Facilitated 3-5 sessions of equine-assisted life skills groups per week with up to 12 clients.
  • Facilitated equine-assisted life skills groups focusing on emotion regulation, coping skills, communication skills, social skills, responsibility, independence, improving self-esteem, self-advocacy, organization, and following directions.
  • Promoted positive interactions of children with various emotional and behavioral needs such as ADHD, PTSD, Autism and oppositional defiance behavior in group settings.
  • Used EHR to document patient information, progress notes and treatment plans.
Sep 2016 - Dec 2016Teaching Assistant InternCompany Name - City, State
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
May 2013 - Jul 2014NannyCompany Name - City, State
  • Supervised child on playground to help develop physical and social skills.
  • Provided developmentally appropriate activities for children.
  • Supported child in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Established lasting, professional connections with family and child by encouraging open communication.
  • Offered positive and nurturing environments to support child social and emotional growth.
Education
Bachelor of Arts: PsychologyArizona State University | City
  • Degree in progress
  • Coursework in Early Childhood Development and Early Childhood - Elementary Education
No DegreeUniversity of Arizona | City, State
Additional Information

Currently in second year of education and training to become a certified Somatic Experiencing Practitioner.

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Resume Overview

School Attended

  • Arizona State University
  • University of Arizona

Job Titles Held:

  • Client Intake Specialist and Coordinator
  • Behavioral Health Technician
  • Teaching Assistant Intern
  • Nanny

Degrees

  • Bachelor of Arts : Psychology
    No Degree

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