Client Intake Specialist resume example

Highly organized and detail oriented professional with the ability to anticipate the needs of others while successfully offering administrative and customer service support to internal and external stake holders. Strong history of effectively maintaining client/customer retention along with building and developing new client relationships. Confident in the ability to provide excellent customer service, customer support and the ability to work with all groups inside and outside of the organization. Committed to continuous improvement and contributing to the overall success of the organization.

• Business Oversight: Assists with the coordination of daily activities to ensure business performance exceeds expectations. Improved departmental outcomes by effectively monitoring operations, tasks, and scheduling. Partners with management to conduct operational assessments that lead to the design and execution of improvements.
• Problem Solving: Promptly addresses and resolves any customer inquiries and de-escalate all concerns. Assists with the resolution of any organizational difficulties and helps to restructure and streamline processes.
• Customer Service: Extensive hands on experience with assisting internal and external customers. Provides thorough communication to multiple departments. Instrumental in the development of customer service tools that aided in addressing customer issues and achieving prompt resolutions. Manages high volume of calls and complex projects
• Office Coordination: Handles the flow of the office while interfacing with cross functional teams to provide administrative support and ensures office tasks are completed promptly
• Sales Coordinator: Entering order information into the company database. Coordinating training and scheduling for sales staff. Answering client questions regarding their account or sales products. Working with staff members from other departments such as marketing, research/design and financing to optimize sales