Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Highly organized and detail oriented professional with the ability to anticipate the needs of others while successfully offering administrative and customer service support to internal and external stake holders. Strong history of effectively maintaining client/customer retention along with building and developing new client relationships. Confident in the ability to provide excellent customer service, customer support and the ability to work with all groups inside and outside of the organization. Committed to continuous improvement and contributing to the overall success of the organization.

  • Business Oversight: Assists with the coordination of daily activities to ensure business performance exceeds expectations. Improved departmental outcomes by effectively monitoring operations, tasks, and scheduling. Partners with management to conduct operational assessments that lead to the design and execution of improvements.
  • Problem Solving: Promptly addresses and resolves any customer inquiries and de-escalate all concerns. Assists with the resolution of any organizational difficulties and helps to restructure and streamline processes.
  • Customer Service: Extensive hands on experience with assisting internal and external customers. Provides thorough communication to multiple departments. Instrumental in the development of customer service tools that aided in addressing customer issues and achieving prompt resolutions. Manages high volume of calls and complex projects
  • Office Coordination: Handles the flow of the office while interfacing with cross functional teams to provide administrative support and ensures office tasks are completed promptly
  • Sales Coordinator: Entering order information into the company database. Coordinating training and scheduling for sales staff. Answering client questions regarding their account or sales products. Working with staff members from other departments such as marketing, research/design and financing to optimize sales
Skills

Cross-functional Team Partnership /Problem Solving / Analytical Thinking / Process Development / Process Improvement / Relationship/Trust Building / Communication / People Skills / Organization Skills, Skilled Multitasked / Adaptability / Empathy / Understanding Client’s Business and Needs / Best Practice Skills / Microsoft Office / Excel / Windows / Outlook Adobe / Customer Service / Leadership / Customer Retention / CRM / SharePoint / Quality Improvement

Experience
Client Intake Specialist, 09/2016 - Current
West Asset Management, Inc. Springfield, IL,
  • Participate and coordinate the activities involved in client management and provide resolution for all existing clients in adherence to established corporate and departmental policies and procedures.
  • Serves as the initial point of contact for all incoming customer inquiries ensuring all calls are documented.
  • Resolve Tier 1 technical or financial contract requests ensuring request is within employees scope of responsibility, if so, analyze and handle the request assisting client until request is resolved.
  • Direct requests not within employees scope of responsibility to appropriate resource to resolve request ensuring it is followed to resolution.
  • Seek and identify new products, service, and feature opportunities with client during conversations.
  • Coordinate maintenance contracts, ensuring internal procedures are followed.
  • Serve as a client liaison and coordinate problem resolution with other internal teams, as necessary.
  • Facilitate communication between client and other teams, as needed, to ensure optimum.
  • Conduct initiative-taking follow-ups to ensure client satisfaction of all clients.
  • Assist live clients in testing phase with trouble shooting their accounts.
  • Adjustments and updates to the clients’ accounts as requested.
  • Responsible for opening cases for engineering and senior technicians when the problem cannot be quickly resolved.
Sales Coordinator, 07/2018 - 10/2020
Nexstar Media Group Inc. Henderson, KY,
  • Fostered relationships with customers to expand customer base and retain business.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Coordinated and finalized sales proposals to complete purchases.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Coordinating training and scheduling for sales staff.
  • Answering client questions regarding their account or sales products.
  • Working with staff members from other departments such as marketing, research.
Software on Boarding Specialist, 03/2013 - 09/2016
TeleVox Software City, STATE,

● Responsible for initial client contact and set up of new clients on notification applications and services in adherence to corporate and departmental policies and procedures.

● Install new applications through project management and solution design.

● Reviewing site surveys, gathering client requirements, creating application handoff sheets, installing software and setting up daily routines.

● Gather client requirements and recommend application best practices to fulfill those needs and ensure account supportability.

● Providing superior customer service to clients throughout the implementation phase and supporting customers after going live.

Education and Training
: General Studies, Expected in
-
Faulkner University - Mobile, AL,
GPA:
: Registered Nursing Program, Expected in
-
University of Mobile - Mobile, AL,
GPA:

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Resume Overview

School Attended

  • Faulkner University
  • University of Mobile

Job Titles Held:

  • Client Intake Specialist
  • Sales Coordinator
  • Software on Boarding Specialist

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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