Highly organized and detail oriented professional with the ability to anticipate the needs of others while successfully offering administrative and customer service support to internal and external stake holders. Strong history of effectively maintaining client/customer retention along with building and developing new client relationships. Confident in the ability to provide excellent customer service, customer support and the ability to work with all groups inside and outside of the organization. Committed to continuous improvement and contributing to the overall success of the organization.
Cross-functional Team Partnership /Problem Solving / Analytical Thinking / Process Development / Process Improvement / Relationship/Trust Building / Communication / People Skills / Organization Skills, Skilled Multitasked / Adaptability / Empathy / Understanding Client's Business and Needs / Best Practice Skills / Microsoft Office / Excel / Windows / Outlook Adobe / Customer Service / Leadership / Customer Retention / CRM / SharePoint / Quality Improvement
● Responsible for initial client contact and set up of new clients on notification applications and services in adherence to corporate and departmental policies and procedures.
● Install new applications through project management and solution design.
● Reviewing site surveys, gathering client requirements, creating application handoff sheets, installing software and setting up daily routines.
● Gather client requirements and recommend application best practices to fulfill those needs and ensure account supportability.
● Providing superior customer service to clients throughout the implementation phase and supporting customers after going live.
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