Supportive Patient Service Representative with 7 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.
Skills
Recording histories
MS Office
Leadership
Training & Development
Organization
Coordination
Data transcription
Ability to type 35 WPM
Verifying data accuracy
Excel expertise
Experience
Client Intake Specialist, 01/2019 to Current Intrado – Woburn, MA,
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with CMIS, PSS, and Arrow.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated client files through uploading and intake tracking logs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Phone Operator/Data Entry Clerk, 05/2018 to 01/2019 Canon Solutions America – Mount Laurel, NJ,
Entered data into spreadsheets, documents and databases, maintaining 90% accuracy rate.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Verified and logged deadlines in response to daily inquiries and requests.
Reviewed source documents to locate required data for entry.
Obtained scanned records and uploaded into company databases.
Coordinated, scheduled and executed in-depth data entry projects.
Utilized paging technology within the organization to get in touch with key people.
Documented messages left by callers and delivered vital information to intended employees.
Called clients to leave voicemail reminders of appointment date and time.
Greeted visitors and assisted by answering general questions and directed to desired office.
Client Service Representative, 09/2017 to 05/2018 St. Luke's Health System – Twin Falls, ID,
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Managed and updated physical and digital client account information to keep records accurate and current.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Liaised between patrons, store personnel and internal departments.
Balanced needs of multiple clients simultaneously using accuracy and speed in fast-paced retail environment.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Documented conversations with customers to track requests, problems and solutions.
Shift Manager, 12/2015 to 09/2017 Evine – Palm Beach Gardens, FL,
Generated reports to assess performance and make adjustments.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Automated office operations, managed client correspondence and tracked records.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Cross-trained in every store role to maximize operational knowledge.
Handled over $5,000 in funds each day in fast-paced sandwich shop environment.
Special Service Representative, 02/2013 to 12/2015 Home Depot – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize sales.
Educated customers on special pricing opportunities and company offerings.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Made outbound calls to obtain account information.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Worked with supervisor to develop customer service improvement initiatives.
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