Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable, enthusiastic administrative support professional, experienced in customer service. Who works well independently and as a team member to meet goals and is willing to take on additional responsibilities. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Motivated to learn, grow and excel to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated to offering exceptional assistance to team members and clients by using good judgement and excellent communication. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Welcoming professional with ten years of experience assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, relaying messages, accurate data entry keeping organized filing systems.

  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Public Relations
  • Multitasking and Prioritization
  • Document and Records Management
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Courteous with Strong Service Mindset
  • Knowledgeable with Office Equipment
  • Customer Data Confidentiality(HIPAA)
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Accounts Payable and Receivable
  • Excellent Work Ethic
  • Organization and Filing
Work History
Client Intake Coordinator, 02/2017 to Current
HinshawMinneapolis, MN,
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Verified insurance coverage arrangements.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Input data and completed placement paperwork.
  • Prioritized and handled multiple assignments and maintained agencies commitment to deadlines.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
CNA/ Lead Resident Assistant, 07/2012 to 04/2018
Cottagewoods Senioir CommunitiesCity, STATE,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents with memory loss and issues that arise with that diagnosis.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained best-in-class standards for individualized care in 16-32 bed unit by continuously checking in with patients and families and quickly providing care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Accurately dispensed and recorded medications to residents.
Dairy Farmer/Owner/Operator, 08/1984 to 07/2012
Amber Rae Swiss FarmCity, STATE,
  • Managed day-to-day business operations for 150 cow herd.
  • Maintained up-to-date records to monitor operational conditions.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and motivated employees to perform daily business functions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
High School Diploma: , Expected in 05/1983
Dover Eyota High School - Eyota, MN,
  • Member of Future Farmers of America

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School Attended

  • Dover Eyota High School

Job Titles Held:

  • Client Intake Coordinator
  • CNA/ Lead Resident Assistant
  • Dairy Farmer/Owner/Operator


  • High School Diploma

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