Computer Technician with background in printer installation, memory installation, hard drive installation, motherboards replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base. 3 years of experience in computer and IT related field. Providing top-level customer service coupled with a strong technical knowledge. High proficiency in the support of systems to drive company growth and technical innovation.
Microsoft Office ( 2003, 2007, 2010, 2013)
Microsoft Windows XP, Vista, 7, 8, 10.
Microsoft Email Exchange
Mobile App Development (Android/iOS)
Unity Game Engine
Adobe Flash - Mobile application development
Strong communication skills
Microsoft Email Exchange 2010
Automated repeatable tasks where possible to increase efficiency.
Client Computing Services/Desktop SupportJul 2015 to Dec 2015 Coppin State University - Baltimore, MD
enable the effective use of information technology in support of the University.
Responsible for the maintenance, upgrades and operational support of all personal computers within Coppin State University.
Skills Used Respond to customer requests for assistance in software and hardware related problems.
Ticketing and Phone calls
Objective in this regard is to achieve the highest level of customer satisfaction.
Support the use and development of information technology to enable academic innovation in teaching, learning, and research.
Provide a full range of computing assistance on IS supported products and services for the Microsoft Windows operating system.
Utilizing a Help Desk system to assist in logging, routing, tracking, metering, reporting and solving the IT problems and requests submitted by members of the Coppin community.
Fixed bugs as they were encountered.
Set up equipments for employee use.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Certified Med Technician Nov 2014 to Current Chimes, Inc. - Baltimore, MD
Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Documented all patient information including service plans, treatment reports and progress notes.
Pulled patient charts for upcoming appointments.
Updated daily logs to track information movements.
Wrote reports, emails, memorandum, letters and releases.
Kept department clean, organized and professional.
Information Security InternMay 2014 to Aug 2014 Digirev Consulting - Hyattsville, MD
Monitored email spam filters, anti-virus systems, and vulnerability scanners.
Investigated various security incidents, mostly the result of malware infections.
IT Support InternApr 2013 to Jul 2013 Baltimore City Public Schools - Baltimore, MD
Problem analysis and resolutions * Completes requests for password resets for students and faculties * Supported over 1000 end user's * Windows 7 environment * General help desk telephone support * Proficient with MS Office and Exchange Email applications * Local and network printer trouble shooting * Windows configuration * Software installation.
Bachelor of Science, Computer Science2016Coppin State University - Baltimore, MD, USA
Coursework includes Data Science
Coursework in C , Operating systems, Visual Basic, Computer graphics, TCP/IP, Artificial Intelligence. etc.
e-Council Certified Ethical Hacker.
CompTIA A , Network (pending certification)
Adobe, Ads, analytical skills, anti-virus, Apple, Android, AI, CGIs, inter-personal, hardware, customer satisfaction, Email, Flash, graphic, Help Desk, information technology, innovation, Java, leadership skills, market, Exchange, MS Office, Microsoft Office (XP, Microsoft Windows, Windows, Windows 2000, Microsoft Windows XP, multi-tasking, network, operating system, printer, Problem analysis, reporting, routing, Software installation, Swift, teaching, telephone, Time management, trouble shooting, upgrades, verbal communication.
Owings Mills Volunteer Fire Company. June 2012 - August 2012
Including sub stations and emergency 911 calls.
Body injury training.
Protective training and safety hazard burn.
Respond to emergency calls.
90 hours of community services in and outside the Station
Mobile Apps and Game Development - Self-taught - 2 years.
Mobile Game developer using Unity 3D Game Engine and AutoDesk for vector graphics. Integrate Ads, Develop, Upload to Apple Developer and Google Console, and publish to the market for sale after UI/AI tested.