Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Orientating and training
  • Business development understanding
  • Staff training and development
  • Customer relations
  • Regulations and compliance
  • Safety hazards analysis
  • Risk identification
  • Incident investigation
  • Staff training
  • Auditing safety processes
  • Training program development
  • Creating safety programs
  • LO/TO programs
  • Policy development
  • Risk management
  • Hazard reporting
  • OSHA recordkeeping
  • Accident reviewing
  • Safety assessment
  • Kept detailed records of site inspections, issues and progress with standards.
  • Process improvements
  • Incident reporting
  • Investigative research
09/2015 to 05/2019 Clerical Student Worker Intren | Chicago, IL,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Mentored and provided training to new student workers and put together new staff support manuals.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
08/2012 to 10/2012 Safety Professional Cost Cutters Hair Salon | Minneapolis, MN,

Contracted to Develop the safety program for the company to implement. Some of the processes are as follows:

  • Sampled suspect materials to assess hazards and devise cleanup procedures.
  • Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and hazardous material management plans.
  • Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
06/2006 to 06/2012 Shipping & Receiving Clerk, Safety Manager EW Brandt & Sons | City, STATE,

Shipping & Recieving Clerk:

  • Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
  • Inventoried fruit and cold storage areas and addressed discrepancies to maintain recordkeeping validity.
  • Obtained required documentation for onward movement of cargo.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Utilized to organize and maintain shipment records, including Bills of Lading and inventory reports.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials


  • Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Improved lockout and tagout maintenance procedures to maximize worker safety.
  • Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
  • Brought issues of non-compliance to the attention of the company president for direct handling of important concerns.
  • Surveyed, evaluated, inspected and investigated over incidents.
  • Spearheaded safety meetings with key members of the organization to ascertain methods to improve overall safety for all employees.
  • Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Reviewed compliance of paperwork, display and operational procedures to promote transparency.
  • Inspected job sites for hazardous conditions, including excessive noise issue.
  • Managed OSHA-mandated recordkeeping and accident analysis paperwork.
  • Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
  • Completed permit and safety inspections for workplaces on strict timelines.
  • Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
05/2004 to 03/2006 Assistant Manager Corral West | City, STATE,
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Supported sales management to optimize business development.
  • Completed inventory audits to identify losses and project future demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
Expected in 06/2017 Associate of Arts | Columbia Basin College, Pasco, WA, GPA:
  • Protective Services - Applied safety procedures and policies as outlined in the business Safety Manual that I created. Successfully passed several L&I investigations.
  • Successfully won sales contests for our region.
Additional Information

Two quarters away from recieving my BA in Cyber Security.

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School Attended

  • Columbia Basin College

Job Titles Held:

  • Clerical Student Worker
  • Safety Professional
  • Shipping & Receiving Clerk, Safety Manager
  • Assistant Manager


  • Associate of Arts

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