Organized individual versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Employee training and development
Social Security AdministrationCLAIMS SPECIALIST | Macon, United States, GA | May 2016 - Current
Conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements.
Resolve discrepancies clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.
Examine evidence to evaluate its validity and acceptability in establishing entitlement to benefits, and when necessary, I take required developmental action to insure that all available relevant evidence is obtained.
Provide technical guidance and expert assistance to field station staff throughout the region on several regional/national visitor services programs.
PRIMARY POINT OF CONTACT for program- related grant and other funding opportunities.
Willing to assist or lead field station staff in developing publication, interpretative panels, interpretive exhibits, and other information/education products; design and production of recreational facilities.
Analyze legislation, regulations, and executive directives to determine their relevance to the organizations plans, programs and activities.
Served as a point of contact for information about program evaluation activities.
Controls pending issues or schedule future actions, and release complete, correct notifications of benefits determinations.
Explains benefit programs and entitlement criteria, conduct interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter for customer payments.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
UNITED STATES NAVYRELIGIOUS PROGRAM SPECIALIST | Newport News, United States, VA | December 2011 - May 2016
42,000.00 USD Per Year Hours per week: 50 supporting naval chaplains in developing programs to meet the needs of the armed forces.
Managed a budget of over $25,000 without discrepancy, reviewed all invoices and request for payment, which included religious materials, supplies for a weekly bible study that served military members and civilians and recreational supplies needed for sailor morale.
Other administrative support duties included, making changes to calendars for executives and maintaining an organized flow of activities in the facility.
Highly skilled in performing general office tasks including bookkeeping, filing, taking minutes and managing records.
Served as TRAVEL BUDGET MANAGER for naval executives and managed all aspects of travel, including transportation coordination, orders preparation and travel claims process.
Proven ability to analyze, evaluate and recommend administrative functions and services to promote success.
PROVIDED LEADERSHIP, SUPPORT to subordinates, incoming sailor and their families.
Also provided daily oversight of performance in office operations.
SERVED AS PRIMARY POINT OF CONATACT for all religious affairs and resource management for a command that was over 1500 service members.
Planned and organized major command wide events to include retreats for their families to develop personal and professional life skills.
Developed, maintained and fostered effective relationships with clients providing updates and resolving any issues/concerns promptly to ensure their satisfaction.
Effectively responded to internal and external customer request via phone or email.
Have a comprehensive understanding of all departments and their goals to enable creation and support of a team-based, cooperative work environment.
Supports act ivies with all departments to ensure smooth storewide operations.
Served and supported my subordinates to help them to win every day.
DRAFTED LETTER AND MEMOS after receiving general instructions on the subject matter when correspondence relates to non-technical administrative matters.
Revised or edit phrases and sentences to improve or correct the meaning or style of material.
Typed a variety of material from rough draft or clean copy with responsibility for format, spelling, punctuation, arrangement and spacing of material.
SERVED AS A LIAISON BE TTWEEN MANAGEMENT and other offices/units/divisions of the organization, and the public.
Served as liaison between the office and individuals within and outside the office direct visitors and callers to the appropriate office and/or individual.
I provided information about the office, its functions and standard operating procedures, researched information, and responded to inquiries.
RECEIVED AND READ INCOMING CORRESPONDENCE AND REPORTS addressed to management and screen those items that should be handled administratively and screened calls to determine the nature of the call and appropriate action to be taken.
Tracked and suspense all communication that requires a response.
Possess the ability to extract, collect, compile, monitor, audit, evaluate and/or analyze program and budget management documents, practices and concepts.
BRIEFED MANAGEMENT DAILY on formal and informal inquiries, providing backup materials personally attained on own initiative in anticipation of need.
Briefed supervisor on formal and informal inquiries, meetings and/or conferences Coordinate details such as space and equipment needed for meetings.
MAINTAINED A CALENDAR IN ORDER TO ASSIST STAFF IN SCHEDULING APPOINTMENTS for meetings/conferences Make travel arrangements for staff.
Establish and maintain filing systems for reports, records, publications, regulations, and/or directives.
Assemble background information for staff in preparation for meetings.
PROVIDED SUPPORT SERVICE to over 1500 military members during my 4 plus year tour, such as plan and organize retreats for their families to develop personal and professional life skills; provide resources such as food vouchers and holiday gift cards to feed service members and their families and supported over 50 retirements, weddings and funerals.
Support chaplains of all faiths and religious activities for the command.
USED POWERPOINT to brief command on numerous trainings to include suicide prevention, stress management and sexual assault.
Utilized Microsoft excel to submit monthly reports to regional Chaplain about various events, counseling sessions and trainings; also utilized excel spreadsheet to submit required information for retreats.
Attend multiple trainings and seminars that provide guidance on additional customer service behaviors such as crisis management support and interfacing with service members and civilians.
Helped analyze different aspects of the command in order to improve the overall needs of sailors.
Displayed the ability to inspire and motivate subordinates in essential task.
Also able to effectively delegate task and use outstanding analytical and decision-making skills to work through challenges.
ACTIVE TOP SECRECT CLEARANCE Best BuyASSET PROTECTION | Chesapeake, VA | August 2009 - December 2011
Provided a welcoming and safe shopping experience for customers by maintaining building security and general store safety, including proactively greeting customers through direct eye contact and verbal welcoming.
Monitored merchandise entering and leaving the store entrance and exit locations.
Apprehended shoplifters, responded to emergency situations, administered first aid, and reacted in a professional manner; all using good judgment.
Assisted the supervisory teams in controlling shrink, by validating shrink plans to reduce company loss and properly accounted for inventory.
Coached peers on the importance of an offensive shrink strategy, while encouraging employees to play a key role in proactively managing shrink while profitably growing the business.
Ensured customers were satisfied with every part of the sales experience, from initial greeting through completion of the sale.
Responsible for building profitable customer relationships to solve customer end-to-end needs, using a full range of products, services, solutions and channels.
Conducted assessments of operational and shortage control procedures to monitor store compliance and inventory shortage and Unit System.
Oversaw the store's Electronic Article Surveillance (EAS) and product protection programs.
Measures store's compliance and raises awareness with Store Management and Associates.
Bachelor of ArtsMiddle Georgia State UniversityMacon, GA | Current
Associate of ScienceInfomation Systems Tidewater Community CollegePortsmouth, VAComputer Information Systems 44 Credits Earned)
Certificate Naval Chaplaincy School Kings Fork High SchoolColumbia, SC | March 2012
AWARDS Award from the Base Commanding General - Recognition for Outstanding Customer Support to Sailors, Soldiers, Marines and Airmen Hard Charger of the Week Awarded to the sailor whose stand-out work made the team better Awarded Master Chief's Coin for Most Improved Sailor in boot camp Awarded Master Chief Coin from the current Master Chief of the USS Enterprise for support of his Ship and Sailors Awarded Chaplain(Colonel) Medallion for supporting Soldiers, Sailors, Airmen and Marines on Fort Gordon Army Base.