Goal oriented, analytical problem solver with record of achieving objectives that contribute to business unit success. Ability to organize and prioritize workload amid multiple distractions to meet deadlines and achieve objectives. Maintain positive working relationships with internal/external customers.
Promoted to management position to hire, train and supervise 30 customer service reps.
Top Ten Percent Performer Award
Led sales team that was 16% over sales goals two years in a row
Develop relationships with underwriters, marketing representatives and clients to ensure successful management of new and existing book of business.
Handle advanced client service requests on high revenue accounts maintaining concern for timeliness and accuracy
Inform, educate and make recommendations to clients about policy coverage.
ccount management, agency, Customer Service, decision-making, documentation, hiring, Insurance, market, mentor, problem solver, proposals, quality, rapport, research, staff development, teamwork, training
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