Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Links
https://www.linkedin.com/in/JessicaClaire/
Professional Summary
Experienced in dental billing and claims, insurance and medicaid collections with 11 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Ability to work effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Account reconciliation
Documentation and control
Policy and procedure modification
Expense reporting
Training and development
Invoicing and billing
Decision-Making
Administrative Tasks
Analytical Skills
Works Well Independently
Project Manager
Work History
Claims Specialist, 10/2015 to Current Crst International – Terre Haute, IN,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Performed billing, collection and reporting functions for office generating over $40,000 monthly
Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Provided complete meeting support, including materials preparation and notes
Completed bi-weekly payroll for 12 employees
Liaised with patients and addressed inquiries, appointment requests and billing questions
Handled all incoming business and client requests for information
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Compared vendor prices to ensure optimal savings
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Power Point and Final Cut Pro
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
Followed up with customers on unresolved issues.
Logistics Coordinator, 04/2015 to 09/2015 Acme Brick Tile & More – Monroe, LA,
Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing.
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
Processed and entered all customer orders into database and provided proactive customer service for all accounts.
Maintained department procedures manual detailing processing requirements for each individual account.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Tracked orders and notified customers of status or potential delays.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Reported customer feedback to management, including any signs of customer dissatisfaction.
Ensured accurate account invoicing through collaboration with accounting department.
Generated all documentation and information required for customer shipments.
Monitored and reported on transportation costs and ensured shipping documents were properly filed.
Coordinated with freight forwarders to expedite international shipments
Medical Billing And Collections Specialist, 08/2006 to 03/2015 Air Methods – Colby, KS,
Communicated effectively with staff, patients and insurance companies by email and telephone
Identified new methods to optimize medical records management
Utilized Dentrix to manage and confirm patient data, such as insurance, demographic and medical history information
Used classification manuals to gain additional knowledge of disease and diagnoses processes
Kept accurate log of all requests for medical information and records
Managed system conversion and maintained minimal downtime during updates
Maintained accuracy, completeness and security for medical records and health information
Reviewed charts and flagged incomplete or inaccurate information
Provided excellent service to guests and employees
Assisted in continuous improvement activities while developing and maintaining resulting documents
Created customized care plans, working with hospital staff and families to assess and meet individual needs
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Scheduled surgeries, managed pre-certifications and verified insurance coverage
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts
Education
Bachelor of Science: Psychology And Health, Expected in 05/2014 University of Houston - Houston, Texas, GPA:
Associate of Science: Health Sciences, Expected in 07/2012 Houston Community College - Houston, Texas, GPA:
License: Dental Assisting, Expected in 07/2009 The University Of Texas Health Science Center - Houston, GPA:
High School Diploma: , Expected in 05/2009 Incarnate Word Academy - Houston, Texas, GPA:
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