Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced in dental billing and claims, insurance and medicaid collections with 11 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Ability to work effectively with cross-functional teams in ensuring operational and service excellence.

  • Account reconciliation
  • Documentation and control
  • Policy and procedure modification
  • Expense reporting
  • Training and development
  • Invoicing and billing
  • Decision-Making
  • Administrative Tasks
  • Analytical Skills
  • Works Well Independently
  • Project Manager
Work History
Claims Specialist, 10/2015 to Current
Crst InternationalTerre Haute, IN,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Performed billing, collection and reporting functions for office generating over $40,000 monthly
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Provided complete meeting support, including materials preparation and notes
  • Completed bi-weekly payroll for 12 employees
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Handled all incoming business and client requests for information
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Compared vendor prices to ensure optimal savings
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Power Point and Final Cut Pro
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
  • Followed up with customers on unresolved issues.
Logistics Coordinator, 04/2015 to 09/2015
Acme Brick Tile & MoreMonroe, LA,
  • Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Ensured accurate account invoicing through collaboration with accounting department.
  • Generated all documentation and information required for customer shipments.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Coordinated with freight forwarders to expedite international shipments
Medical Billing And Collections Specialist, 08/2006 to 03/2015
Air MethodsColby, KS,
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Identified new methods to optimize medical records management
  • Utilized Dentrix to manage and confirm patient data, such as insurance, demographic and medical history information
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes
  • Kept accurate log of all requests for medical information and records
  • Managed system conversion and maintained minimal downtime during updates
  • Maintained accuracy, completeness and security for medical records and health information
  • Reviewed charts and flagged incomplete or inaccurate information
  • Provided excellent service to guests and employees
  • Assisted in continuous improvement activities while developing and maintaining resulting documents
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts
Bachelor of Science: Psychology And Health, Expected in 05/2014
University of Houston - Houston, Texas,
Associate of Science: Health Sciences, Expected in 07/2012
Houston Community College - Houston, Texas,
License: Dental Assisting, Expected in 07/2009
The University Of Texas Health Science Center - Houston,
High School Diploma: , Expected in 05/2009
Incarnate Word Academy - Houston, Texas,

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Resume Overview

School Attended

  • University of Houston
  • Houston Community College
  • The University Of Texas Health Science Center
  • Incarnate Word Academy

Job Titles Held:

  • Claims Specialist
  • Logistics Coordinator
  • Medical Billing And Collections Specialist


  • Bachelor of Science
  • Associate of Science
  • License
  • High School Diploma

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