Claims Specialist Resume Example
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CLAIMS SPECIALIST
Professional Summary
Highly efficient Employment Verification professional looking to build career in Human Resources, offering 3+ years of outstanding performance in fast-paced and challenging environments. Resourceful team player who is adaptable and strategic.
Skills
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Work History
05/2020 to CurrentClaims SpecialistLiberty Mutual | Coeur D Alene , ID
- Modeled exceptional customer service skills and appropriate diagnostic techniques to assist claimants.
- Scheduled call back appointments with applicants to gather information and explain benefits processes.
- Assisted Elderly and Disabled claimants with applying for benefits.
- Documented all information gathered when speaking with claimants to Department of Workforce Development database.
- Handled average of 10 calls per hour to address claimants inquiries and concerns.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
06/2018 to 03/2020Employment Verification SpecialistBbcn Bank | Fremont , CA
- Verified and Processed applicant information with minimal errors that exceeded company expectation
- Reviewed job applications to identify, vet and recommend optimal candidates
- Worked with various Human Resource professionals to verify and confirm applicant information is accurate
- Conducted research to find HR contacts for various business clients. Also, to verify information not easily available due to company and/or school closure
- Contacted applicant references to verify performance
- Collaborated with management to build and implement effective, modern employment policies
- Answered and directed outbound and inbound phone calls
- Eliminated process lags with quick applicant verification processing
- Meets weekly metric goals
01/2009 to 12/2011TellerBrattleboro Memorial Hospital | Brattleboro , VT
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated daily cash reconciliation in high-volume location.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Maintained balancing record with 95% rate of accuracy.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Maintained teller drawer to perform bank transactions.
- Collected member loan payments.
09/2006 to 12/2008HR Office Assistant Sears | City , STATE
- Enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with all HR needs
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Greeted numerous visitors, including vendors and interview candidates.
- Answered and quickly redirected up to large volume of calls per day.
- Reviewed cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Trained as Cashier and provided back-up coverage to provide customers with optimal support.
- Answered questions about store policies and concerns to support positive customer experiences.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
05/2019Bachelor of Science | Human ResourcesSouthern New Hampshire University, City, State
- Graduated with 3.5 GPA
- Graduated cum laude
- Dean's List Summer 2018
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Resume Overview
School Attended
- Southern New Hampshire University
Job Titles Held:
- Claims Specialist
- Employment Verification Specialist
- Teller
- HR Office Assistant
Degrees
- 05/2019 Bachelor of Science | Human Resources
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