Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Highly efficient Employment Verification professional looking to build career in Human Resources, offering 3+ years of outstanding performance in fast-paced and challenging environments. Resourceful team player who is adaptable and strategic.
Skills
Pre-employment screening
Application preparation
Confidentiality
DOT regulations compliance
Customer service
Team player
Positive Attitude
Adaptable to change
Business minded
Microsoft Office Suite
Multitasking
Complex problem-solving
Work History
Claims Specialist, 05/2020 to Current Liberty Mutual – Coeur D Alene, ID,
Modeled exceptional customer service skills and appropriate diagnostic techniques to assist claimants.
Scheduled call back appointments with applicants to gather information and explain benefits processes.
Assisted Elderly and Disabled claimants with applying for benefits.
Documented all information gathered when speaking with claimants to Department of Workforce Development database.
Handled average of 10 calls per hour to address claimants inquiries and concerns.
Communicated with people from various cultures and backgrounds on application process.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Employment Verification Specialist, 06/2018 to 03/2020 Bbcn Bank – Fremont, CA,
Verified and Processed applicant information with minimal errors that exceeded company expectation
Reviewed job applications to identify, vet and recommend optimal candidates
Worked with various Human Resource professionals to verify and confirm applicant information is accurate
Conducted research to find HR contacts for various business clients. Also, to verify information not easily available due to company and/or school closure
Contacted applicant references to verify performance
Collaborated with management to build and implement effective, modern employment policies
Answered and directed outbound and inbound phone calls
Eliminated process lags with quick applicant verification processing
Meets weekly metric goals
Teller, 01/2009 to 12/2011 Brattleboro Memorial Hospital – Brattleboro, VT,
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Coordinated daily cash reconciliation in high-volume location.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Identified sales opportunities and referred customers to branch partners in financial services.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Promoted products or services to each customer to consistently achieve sales targets.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Maintained balancing record with 95% rate of accuracy.
Handled various accounting transactions.
Maintained friendly and professional customer interactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Maintained teller drawer to perform bank transactions.
Collected member loan payments.
HR Office Assistant , 09/2006 to 12/2008 Sears – City, STATE,
Enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
Improved office efficiency by effectively managing internal communications and correspondence.
Assisted with all HR needs
Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Greeted numerous visitors, including vendors and interview candidates.
Answered and quickly redirected up to large volume of calls per day.
Reviewed cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Trained as Cashier and provided back-up coverage to provide customers with optimal support.
Answered questions about store policies and concerns to support positive customer experiences.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science: Human Resources, Expected in 05/2019 Southern New Hampshire University - Hooksett, NH GPA:
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