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Claims Specialist Resume Example

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CLAIMS SPECIALIST
Professional Summary

Highly efficient Employment Verification professional looking to build career in Human Resources, offering 3+ years of outstanding performance in fast-paced and challenging environments. Resourceful team player who is adaptable and strategic.

Skills
  • Pre-employment screening
  • Application preparation
  • Confidentiality
  • DOT regulations compliance
  • Customer service
  • Team player
  • Positive Attitude
  • Adaptable to change
  • Business minded
  • Microsoft Office Suite
  • Multitasking
  • Complex problem-solving
Work History
05/2020 to CurrentClaims SpecialistState Of Wisconsin Dept. Of Workforce Development | Milwaukee, WI
  • Modeled exceptional customer service skills and appropriate diagnostic techniques to assist claimants.
  • Scheduled call back appointments with applicants to gather information and explain benefits processes.
  • Assisted Elderly and Disabled claimants with applying for benefits.
  • Documented all information gathered when speaking with claimants to Department of Workforce Development database.
  • Handled average of 10 calls per hour to address claimants inquiries and concerns.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
06/2018 to 03/2020Employment Verification SpecialistIncheck Inc | Wauwatosa, WI
  • Verified and Processed applicant information with minimal errors that exceeded company expectation
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Worked with various Human Resource professionals to verify and confirm applicant information is accurate
  • Conducted research to find HR contacts for various business clients. Also, to verify information not easily available due to company and/or school closure
  • Contacted applicant references to verify performance
  • Collaborated with management to build and implement effective, modern employment policies
  • Answered and directed outbound and inbound phone calls
  • Eliminated process lags with quick applicant verification processing
  • Meets weekly metric goals
01/2009 to 12/2011TellerAssociated Bank | WAUWATOSA, WI
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Coordinated daily cash reconciliation in high-volume location.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Maintained balancing record with 95% rate of accuracy.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained teller drawer to perform bank transactions.
  • Collected member loan payments.
09/2006 to 12/2008HR Office Assistant Sears | Menomonee Falls, WI
  • Enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted with all HR needs
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Greeted numerous visitors, including vendors and interview candidates.
  • Answered and quickly redirected up to large volume of calls per day.
  • Reviewed cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Trained as Cashier and provided back-up coverage to provide customers with optimal support.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
05/2019Bachelor of Science | Human ResourcesSouthern New Hampshire University, Hooksett, NH
  • Graduated with 3.5 GPA
  • Graduated cum laude
  • Dean's List Summer 2018
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Resume Overview

Companies Worked For:

  • State Of Wisconsin Dept. Of Workforce Development
  • Incheck Inc
  • Associated Bank
  • Sears

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Claims Specialist
  • Employment Verification Specialist
  • Teller
  • HR Office Assistant

Degrees

  • 05/2019 Bachelor of Science | Human Resources

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