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Claims Service Specialist Resume Example

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CLAIMS SERVICE SPECIALIST
Summary

Hello my name is Danielle Rooker, I am 20 Years old and have been born and raised in Arizona. I come from a divorced family, I have 4 younger brothers and 1 older step brother. My family is split between arizona and north carolina, I love it here and plan to stay another few years and start my life here. I ve come across many amazing opportunities in life, from school programs, sports and work. A shortened version of me and my life is pretty standard when thinking of how you grow up and make ur mark. I played sports and loved it until I was injured and decided sports werent my future, I got a job at 16 and honestly it changed my life. I was a shy girl scared of almost everything. Getting a job when I did and the type of job I got was something so far out of my comfort zone, I cant believe who I am today compared to only 5 years ago. In life I want nothing more than to be happy and make others happy. Having to work with a team my whole life has definitely helped me in my journey but its truly what matters most. If you don't have a strong healthy team that can work together and accomplish something that can make or break a goal. My presence and my determination is what makes me a good candidate to any team. Even working independently you have to be ur own team and I feel mastered at being my own team, I pick up my own pieces when I fail and I put them back together alone to try again. My strong work ethic and emotional background make me a great choice for anything and Im happy to be put up for any challenges.

Skills
  • Coverage determination
  • Documentation research
  • Settlement agreements
  • Reporting abilities
  • Organization
  • People skills
  • Active listening
  • Communication
  • Documentation skills
  • Effective customer upselling
  • Price memorization
  • Check payment processing
  • Quality control
  • Sales Techniques
  • Seating assignment preparation
  • Relationship management
  • Table setting arrangements
  • Menu knowledge
  • Buffet setup and takedown
  • Special dietary requirements
  • Menu memorization
  • Food safety understanding
  • High-volume dining
  • Event calendar management
  • Vendor management
  • Cost estimating
  • Catering coordination
  • Contract negotiations and administration
  • Guest relations
  • Special events planning
  • Workflow management
  • Multitasking
  • Basic math
  • Planning
  • Critical thinking
  • Honesty
  • Team player
  • Reliable
  • Hardworking
  • Dedicated
Experience
Company Name | City, StateClaims Service Specialist11/2020 - Current
  • Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Verified details with policyholders and requested additional information.
  • Managed asset recoveries for claims, including salvage and subrogation.
  • Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Participated with a awesome team and leader that helps me grow everyday.
Company Name | City, StateServer, Cook, Crew Chief03/2017 - 11/2020
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Accounted for inventory and control of weapons and prepared aircraft for phase inspections and unscheduled maintenance.
  • Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Maintained team flexibility by teaching members all key roles.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Prepared survey drawings, descriptions and accurate records for daily tasks.
  • Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Applied knowledge of coverage needs and team member skills to establish work schedules.
Company Name | City, StateAssistant09/2019 - 04/2020
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Assisted operations for organization, providing direct support to employees and customers.
  • Managed phone calls from clients during coordinator's absences and delivered informative answers to questions.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
  • Attended and participated in industry events.
  • Assessed events planning services and related costs.
  • Coordinated vendors, timelines and budgets for events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
Education and Training
Higley High School | City, StateHigh School Diploma05/2018
Chandler Gilbert Community College | CitySome College (No Degree) in Associates
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Resume Overview

School Attended

  • Higley High School
  • Chandler Gilbert Community College

Job Titles Held:

  • Claims Service Specialist
  • Server, Cook, Crew Chief
  • Assistant

Degrees

  • High School Diploma
    Some College (No Degree) in Associates

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