claims resolution specialist resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Howdy Friend! My name is Jessica and I am a "jack of all trades", goal oriented individual with an extensive list of professional accomplishments. I have expert level personal and stall management experience resulting in overall morale and productivity improvements. My highest value is curiosity lending well towards investigative endeavors. I want to become a masterful Claims Resolution Specialist specializing in personal, property and casualty loss and damages negotiating peaceful resolutions of all claims with an emphasis on fairness, thoroughness, and kindness. I look forward to joining the Liberty Mutual team and furthering the mission to make things better by challenging the status quo! Thank You.

  • Self-Motivated
  • Time Management
  • Communication
  • Project Management
  • Emergency Response
  • Team Work
  • Problem Solving
  • Conflict Resolution
  • Home Renovation
  • Customer Relations
  • Verbal Investigations
  • Training and Facilitation
Work History
07/2017 to 02/2022 Co-Founder Affinity Health Plan Inc | Bronx, NY,
  • Build partnerships with individuals, organizations, and leaders serving vulnerable populations.
  • Mobilize and train volunteers to rehab homes, serve students, grow food, create jobs, and foster community unity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Determined client needs and financial situation by listening and connecting them to the correct resource or professional.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
09/2014 to 07/2017 Connections Pastor Firstservice Residential | Bethesda, MD,
  • Assist new and returning visitors to find meaningful community and service opportunities.
  • Launched membership expansion programs that result in yearly growth metrics being met while attrition is simultaneously minimized.
  • Organized and spearheaded community outreach programs focused on helping students and members participate in local civic processes and spiritual growth opportunities.
  • Partnered with city officials, non-profit resource organizations, civic groups and members of public for outreach to the marginalized.
  • Used coordination and planning skills to work with teams on achieving results based on collaboratively developed goals.
11/2012 to 12/2020 Community Relations and Educator Messiah College | City, STATE,
  • Provide the vision, leadership, direction and motivation needed to recruit prospective individuals and co-parents into the best program for their unique situation.
  • Establishing and meeting monthly prospect goals
  • Utilizing creative outreach including recruiting events, home visits, and community partner strategies to maintain and monitor program presence throughout the state.
  • Conducted interviews with participants to assess eligibility.
  • Utilized investigative expertise to increased customer satisfaction and resolve issues.
  • Collaborated with adults and children to provide safe and educational experience.
  • Use personality to enhance materials and developed lesson plans to engage adult learners.
09/2011 to 05/2012 Americorps CapacityCorps UPMC Pinnacle Health | City, STATE,
  • Delivered outstanding service to customers to maintain and extend relationships for future success.
  • Performed basic electrical, plumbing, structural, and cosmetic repairs to preserve elderly neighbors in the community.
  • Performed regular job site observations to provide direction for volunteers and subcontractor laborers.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Checked air ducts and ventilation openings for proper seals to increase both cooling and heating efficiency.
11/2008 to 03/2010 Mortgage Loan Counselor Company Name | City, State,
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
Expected in 05/2011 Bachelor of Science | Business Administration University of Central Oklahoma, Edmond, OK GPA:
Expected in No Degree | Electrical Engineering Oklahoma State University, Stillwater, OK GPA:

Eastend Business District

Dates Affiliated: 06/2021 – Current

Role: Board

Duties: Establish and expand a thriving commercial district in a historically under-resourced community.

NEOKC Food Taskforce

Dates Affiliated: 08/2019 - Current

Role: Community Advisor

Duties: Appointed by Councilwoman Nice to provide prospective from local residents as to the needs and assets available in the community.

Northeast Renaissance Neighborhood Association

Dates Affiliated: 9/2015 - Current

Role: Vice president

Duties: Organizing neighbors and advocating for a safe, and connected community for all inhabitants.

Northeast OKC Renaissance Steering Committee

Dates Affiliated: 8/2016 – Current

Role: Neighborhood Committee

Duties: Give input for initiatives that will effect the inhabitants of Northeast OKC.

Shiloh Camp

Dates Affiliated: 5/2011 - Current

Role: Trainer/Speaker

Duties: Train the staff to mentor kids during the summer. Give positive messages to hundreds of inner-city kids from all around the metro.

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Resume Overview

School Attended

  • University of Central Oklahoma
  • Oklahoma State University

Job Titles Held:

  • Co-Founder
  • Connections Pastor
  • Community Relations and Educator
  • Americorps CapacityCorps
  • Mortgage Loan Counselor


  • Bachelor of Science
  • No Degree

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