LiveCareer-Resume

child support program manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Skills
  • Intermediate certificate in Excel
  • Program leadership
  • Performance monitoring
  • Policy and procedure improvements
  • Budget coordination
  • Documentation proficiency
  • Proficient in NC FAST, North Woods, ACTS, MS Office Suite.
Education
Full Sail University Winter Park, FL Expected in 12/2018 Masters of Fine Arts : Creative Writing - GPA :
North Carolina Agricultural And Technical State University Greensboro, NC Expected in 05/2012 Bachelor of Arts : Foreign Language (Spanish - GPA :
Certifications

Certified Professional Life Coach

Notary Public

Certified Mental Health First-Aid

Sigma Delta Pi Honors Society

Languages
Spanish :
Negotiated :
Work History
State Of Delaware - Child Support Program Manager
Ellendale, DE, 06/2021 - Current
  • Interpret policy and procedures for investigators in their caseloads for determining paternity and support the enforcement of court orders, laws and regulations.
  • Prepares 1571 report monthly.
  • Sets long and short range plans and sets goals and priorities for supervisors.
  • Manages personnel responsibilities.
  • Plans work operations with supervisors and lead agents.
  • Works with other enforcement entities including judiciary agencies.
  • Analyzes administrative problems and makes recommendations for new or revised policies and procedures.
  • Disseminates information regarding interpretation of new policies and laws.
  • Administers and maintains special financial records for federal state or locally funded programs.
  • Represents agency at meetings and conferences; acts as liaison with courts and the Department of Social Services
  • Supervises small clerical staff
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Aspirion - Child Support Supervisor
Lakeland, FL, 09/2018 - 06/2021
  • Collects child support payments by methods including investigating and locating absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and the general public
  • Trains and teaches staff how to properly work their caseload
  • Responds to participant questions and concerns
  • Pulls reports to pass out to agents
  • Interviews and negotiates with program participants
  • Manages a group of 8 people
  • Establishes legal support obligations by filing a voluntary agreement with the Clerk of Superior Court based on the eligibility of the parent; monitors and initiates procedures for enforcing child support payments
  • Contacts and confers with the parent, magistrates, attorneys and other law enforcement agencies to ensure proper paternity for child
  • Manages the day to day operations within the unit.
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Guilford County Child Support - Child Support Enforcement Agent
City, STATE, 11/2015 - 09/2019
  • Collects child support payments by methods including investigating and locating absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and the general public
  • Maintains caseloads in the ACTS system
  • Responds to participant questions and concerns
  • Manages reports
  • Interviews and negotiates with program participants
  • Prepares and presents cases in court
  • Establishes legal support obligations by filing a voluntary agreement with the Clerk of Superior Court based on the eligibility of the parent; monitors and initiates procedures for enforcing child support payments
  • Contacts and confers with the parent, magistrates, attorneys and other law enforcement agencies to ensure proper paternity for child
  • Maintains support payment records through use of ledgers and monthly records.
  • Monitored cases for support order compliance and made adjustments.
  • Performed case management tasks to enforce court-ordered child support obligations.
Guilford County DSS - Bilingual Eligibility Case Worker
, , 06/2015 - 11/2015
  • Research required information using available resources to resolve customers inquiries,
  • Resolve customer complaints in a timely manner
  • Process changes, forms and any required applications for the customers records
  • Properly identify and escalate priority issues
  • Enter data using Microsoft Word, and Excel
  • Document all calls via NCFAST, North Woods and Call log
  • Follow up on customer calls when necessary.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Full Sail University
  • North Carolina Agricultural And Technical State University

Job Titles Held:

  • Child Support Program Manager
  • Child Support Supervisor
  • Child Support Enforcement Agent
  • Bilingual Eligibility Case Worker

Degrees

  • Masters of Fine Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: