Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
Project management
Project Planning
Leadership/communication skills
Business operations organization
Budgeting expertise
Employee relations
Customer-oriented
Core Accomplishments
Project Management:
Initiated [project] which resulted in [positive outcome].
Human Resources:
Spearheaded new [program] program which increased retention.
Operations Management:
Managed [operation].
Handled all functions related to [program].
Staff Development:
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Professional Experience
Chief Executive Office, 09/2011 to Current LA County – City, STATE,
90012 Executive Special Assistant Salary: $119,400
Under the leadership of the Assistant Chief Executive Officer, manage and direct various county-wide initiatives, projects, and studies, ranging from $800 million to $2 billion.
Responsible for project management of various high priority Board assignments, and directing through County Department executive staff: Directors', Chief Deputies, Board Deputies', and Division Directors on the planning and coordination of matters associated with contracts, budget, finance and County programs, including prepare official correspondence and Board materials for the Deputy Chief Executive Officer.
Active member of the Chief Executive Office Change Management Committee, responsible for assisting the Executive Team to prepare and implement improved work processes for employees.
Responsible for oversight and management of County operations, programs, and contractual agreements and amendments with public agencies, as directed by the Board of Supervisors, Chief Executive Officer, and Executive Management.
Responsible for investigating and creating reports, including recommendations for action, on highly complex problems which arise in County operations related to Cluster Departments.
Responsible for directing and managing various major projects, investigations, studies, and matters that often are confidential, for the Chief Executive Officer; and coordinate and supervise the work of others who assist in required activities.
Acts as official representative of the Assistant Chief Executive Officer, as directed. As well as, work closely with the Board offices to ensure incorporation of Board-mandated directives is implemented.
Chief Executive Office liaison with County departments, Board deputies, Private Stakeholders, and other governmental jurisdictions on the coordination of public social programs.
Prepare analyses and recommendations to the Board of Supervisors on County matters for the Assistant Chief Executive Officer, development of new Board policies and procedures, and guidelines for consideration.
Chief Executive Office, 11/2004 to 10/2011 LA County – City, STATE,
90012 Cluster Lead Analyst Salary: $105,552
Responsibly managed and coordinated a $1.3 billion budget through a team of CEO Budget Analysts.
Lead and directed budget analyst, and administrative interns in the review and analysis of various health budget studies, position classes and analysis of current work processes, policies, procedures, and recommend and implement revised work methods to improve CEO service delivery.
As the Cluster Lead of the largest locally operated health care agency in the nation with over 20,000 employees, reviewed and approved the submission of budget requests, hiring of positions, space and equipment needs, in addition to submission of Board Letters and correspondence to the Board as well as new contracts and/or amendments.
Managed the following functions: Budget Policy, Planning and Control, Accounting, Claiming, Auditing and Internal Control, and Information Technology Systems.
Implemented and approved spending plans to support the Department's operations as well as the establishment of fiscal and accounting controls, and the prompt claiming of revenue to the State.
Proven ability in building effective work teams and partnering with County leadership, hospital executives in support for new medical programs and operations for the success and development of clinical programs and patient care services.
Represented the department and cluster at various meetings with top and middle management, and SEIU on the negotiation and administrative matters regarding County nurses, in addition to the quality of nursing for DHS hospitals'.
Interacted with DHS' hospital administrative and clinical staff on the development of program services for patient care services to ensure regulatory compliance and alignment with the Department's goals and objectives.
Directly involved with the MetroCare Executive leadership, DHS Executive leadership, hospital and health centers on the activities and assessment needs to establish the shared services between the MetroCare Region and the selected hospital operator for the new, private, nonprofit Martin Luther King, Jr. Hospital.
Oversaw and conducted special studies on healthcare related assignments directed by the Deputy Chief Executive Officer, directing the Medical Malpractice Independent Review on the assessment of DHS hospitals medical malpractice issues, as directed by the Board.
Excellent ability to achieve operational and clinical objectives in accordance with organization's strategic plans and direction.
Coordinated highly complex and sensitive department projects with those of other County departments and outside agencies and organizations on.
Provided oversight of MetroCare Region hospital and MACC financial operations for $625 million budget; and directing the preparation of annual expenditures and forecast of funds needed for staffing, capital projects, equipment, materials, and supplies; monitor and approve expenditures; and implement mid-year adjustments.
Formulated and implemented various work programs, priorities and deadlines for corrective action.
Liaison and responded to Health issues between members of the Department and the Board offices, commissions, representatives of other County departments, governmental agencies and the public.
Oversaw and approved the preparation of comprehensive health care proposals, contracts, and applications for grant funds, and to ensure aligned with County and department goals.
Responsibly directed staff with the analysis of fiscal, policy, legislative, and programs as released by the State Governor's Office.
Developed and implemented long and short term division goals and objectives.
Assistant Budget Officer Salary, 06/2000 to 11/2004 Department Of Children & Family Services, LA County – City, STATE,
78,000
Assistant Budget Officer of the County of Los Angeles, Department of Children and Family Services. Managed over 7 employees through 2 direct subordinate managers in the administration and execution of the departmental budget of $1.3 billion for CEO and Board approval.
Evaluated professional staff on work performance: preparation of employee probationary evaluations, annual evaluations, and monthly work incentives.
Directed staff in the management and control of the budget, and the development and implementation of budget priorities.
Directed staff in the development of expenditure reports, budget allocations, and analysis of legislative policies to ensure the department can access all available funding to meet primary goals.
Advised executive management on program issues, internal controls, risk management, and budget related issues and prioritized issues related to the departmental budget, County Board of Supervisors Offices, Chief Executive Office, Chief Information Office, and other County departments.
Reviewed and approved funding implementation of grant applications and proposals for children services programs.
Represented DCFS executive management in meetings with the Chief Executive Office, County Counsel, and Chief Information Office on various issues for DCFS program operations, expenditure and annual budget requests.
Led efforts in directing the review and analysis of DCFS proposed Federal, State and County regulations governing departmental programs and operations.
Researched and developed tools and methodologies to ensure that the departments budgeting activities were consistent with the needs of DCFS strategic plan.
Prepared recommendations for expenditure levels and recommended budget adjustments during the fiscal year; and for departmental policies and procedures on adhering to County strategic goals of children and family well-being and fiscal responsibility.
Assisted in directing administrative operations, including personnel, finance, and management information, planning, organizing, and evaluating the work of DCFS Budget Services Division.
Department of Community & Senior Services, 09/1993 to 05/2000 LA County – City, STATE,
90020 Program Monitor/Coordinator Salary: $42,000
Successfully developed a $22 million budget for Integrated Care Management, incorporating long-term planning and succession planning.
Liaison with a variety of officials, profit/non-profit agencies, and organizations in complex matters concerning the Department of Community and Senior Services (CSS).
Responsibly allocated over $25 million of Job Training Partnership Act (JTPA) funds to approved contractors' and tracked expenditures of services provided. Evaluated contractor's compliance with contract standards and required level of services through on-site and off-site monitoring and auditing.
Managed staff assigned to negotiate and review contract budgets for accuracy, grant allocation and reallocation of funds; and conducting quarterly program, fiscal reviews of contractors' performance.
Assessed the effectiveness of CSS programs and provided recommendations for additional or alternative plans to improve services delivery.
Represented the department to Board of Supervisors, Los Angeles Private Industry Council, and Public Funding Agencies in the administration of funded programs providing CSS services and upcoming bid process.
Organized the payroll distribution system for JTPA discretionary grant projects; provided conflict resolution services to various Service Delivery Areas and Community Based Organizations in an effort to resolve conflicts.
Education
Master of Arts: Organizational Management, Expected in UNIVERSITY OF PHOENIX - , GPA: UNIVERSITY OF PHOENIX Master of Arts Degree, Organizational Management December 1999
Certificate: IUC Management Core, Expected in 2000 CALIFORNIA STATE UNIVERSITY LOS ANGELES - , GPA: CALIFORNIA STATE UNIVERSITY LOS ANGELES (CSULA) Certificate in IUC Management Core 2000
: , Expected in multi-ambulatory care center - , GPA: November 2000 MAJOR ACCOMPLISHMENTS Chief Executive Office: Responsibly provide oversight and direction to the Hauled Water Task Force, in support of the Board's direction on the feasibility of developing a hauled water policy for new residential construction in select areas of the County. Impact of new policy would affect approximately 43,976 parcels. Established process for implementation of a County online protest system for the Clean Water, Clean Beaches measure. Developed new Board policy and procedures for the approval of commercial horse stables and equestrian facilities within the West Rancho Dominguez-Victoria Community Standards District to ensure compliance with County regulations. Obtained an additional $2.0 million in funding to implement the County's Emergency Management Review. Successfully worked with the Fire Department, Sheriff's Department, and Department of Public Works to streamline functions, recommend process improvements and perform systems and work measurement analyses. Successfully directed all efforts of the Department of Health Services (DHS) Independent Review process and coordinated project milestones with Board Offices, CEO Executive Leadership, DHS Leadership; and provided oversight and direction to consultants on their assessment of the areas evaluated within the department. Efforts resulted in the implementation of the new DHS Medical Malpractice/Quality Improvement Unit. Managed operations for the establishment of the new, private nonprofit Martin Luther King, Jr. Hospital, which will consist of a 120-bed facility. Directed efforts on the transitioning of 1,690 positions assigned to the Martin Luther King, Jr. Hospital to a multi-ambulatory care center; including providing leadership and decision making on financial matters pertaining to rightsizing of the facility. Managed the greatest expansion in funding and staffing for the County of Los Angeles Registered Nurse (RN) classification system, making fundamental changes to strengthen the current system for changes which the Board approved. Department of Children and Family Services:
Bachelors of Science: Business Administration , Expected in CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS - , GPA:
CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS (CSUDH) Bachelors of Science Degree, Business Administration - Management Accounting December 1997
: management, communication, Expected in State and federal grants - , GPA: Established a new cost allocation system to support the expenditures billed to State and federal grants. Implemented a Bureau Portal to electronically share information across and within the various levels of management to improve overall communication and provide an easy central access to all material published. The portal provides full integration with the existing financial systems. Centralized all Contract Management Functions in order to streamline the contract process and standardize all contract documents; and implemented a reporting system to provide contract and financial information to managers and contractors that do business with the Department. This resulted in department wide savings of $1.5 million.
Certifications
Registered Nurse RN Certificate in IUC Management Core
Professional Affiliations
Represented the department to Board of Supervisors, Los Angeles Private Industry Council, and Public Funding Agencies in the administration of funded programs providing CSS services and upcoming bid process
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