A newly licensed educator with life and career experience who desires to create an inclusive and positive classroom community where students are safe to ask questions, explore the world around them and be brave enough to make mistakes.
My goal is to provide a positive learning experience for all my students regardless of their ethnic or socioeconomic background, learning styles, or neurodiversity.
Created family-oriented activities for community events
Created engaging content for Pinterest, Facebook, and Instagram targeted toward families.
Fielded phone calls and pleasantly greeted visitors, answering questions and inquiries regarding community history, resources, and services.
Worked with community organizations and members to expand outreach.
Facilitated community involvement and education of non-profit events by maintaining and developing community partnerships.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Prepared a variety of different written communications, reports, and documents.
Used Microsoft Word and other software tools to create documents and other communications.
Proved successful working within tight deadlines and a fast-paced atmosphere.
08/2004 to 08/2015
Trust AssistantWest Central Bank – City, STATE,
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Used MS Office and AccuTrust to prepare various correspondence, reports and other written material.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Guided clients through compiling important financial histories and documentation for evaluation.
Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Proved successful working within tight deadlines and fast-paced atmosphere.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved accounting, service and delivery concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Effective liaison between customers and internal departments.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers about billing, payment processing and support policies and procedures.
Education
Expected in 12/2022
Bachelor Of Science: Elementary Education Grand Canyon High School - Grand Canyon, AZ GPA:
Dean's List Every Semester 2020-2022
Member of Alpha Chi: National College Honor Society
Member of National Society of Collegiate Scholars
Expected in 12/2004
Associate of Arts: Liberal Arts And General Studies Lincoln Land Community College - Springfield, IL GPA:
Dean's List 2002-2004
Expected in 05/2002
High School Diploma: Beardstown High School - Beardstown, IL, GPA:
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