Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Competent Professional Worker with 20+ years of experience in handling wide variety of medical coding and billing tasks. Looking to work remote from home, I am a sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Reliable Medical Coder with a background in document oversight, data security procedures and resolving coding errors. Detail-oriented performer with medical terminology knowledge. Considered a team player with exemplary multitasking skills. Organized worker with experience in supporting efficient department operations. Detail-oriented and enthusiastic with strong communication skills. Dependable Medical Records Specialist with background in document assessment and quality review. Enthusiastic and committed to accuracy, with great decision-making skills.

  • Interpersonal Communication
  • Time Management
  • Epic Systems
  • Patient Medical Records Maintenance
  • Information Sourcing
  • Attention to Detail
  • Appointment Scheduling
  • Office Health Records Preparation
  • Health Record Index Maintenance
  • Information Analysis
  • Medical History Recording
  • Clerical Functions
  • Verbal and Written Communication
  • Medical Billing Processing
  • Problem Solving
  • Data Entry
  • Word Processing Software
  • Patient Data Coding
  • Certified Medical Coder
  • Insurance Billing
  • Records Review
  • Charting and Clinical Documentation
  • Patient Rights
  • EMR Systems
  • Inventory Coordination
  • Workers' Compensation Forms
  • Medical Release of Information ROI
  • Paperwork Processing
  • ICD-9 Coding
  • Past Due Account Management
  • Coding Error Resolution
  • Doctor Communication
  • Patient Admission Documents Processing
  • ICD-10 Coding
  • Demographics Information
  • Records Accuracy
  • Medical Information Computerization
  • Records Scanning
  • Protected Health Information
  • Microsoft Excel
Work History
Certified Medical Coder and Billing Remote Rep, 09/2019 to Current
Exeter HospitalSeabrook, NH,
  • Verified, coded and added modifiers to diagnoses.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Input information into computerized patient record system.
Patient Service Representative, 05/2018 to 09/2019
Center For Human DevelopmentLa Grande, OR,
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Schedule appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Records Specialist, 06/2015 to 05/2018
Infosys LtdIrvine, CA,
  • Monitored legal and financial statuses of various offices.
  • Kept accurate log of requests for medical information and records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient charts and accurately recorded new information.
  • Identified new methods to optimize medical records management.
  • Managed electronic medical records for patients.
  • Accurately pulled patient records for upcoming appointments and procedures.
  • Manage and confirm patient data, such as insurance, demographic and medical history information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
Customer Service Specialist, 06/2007 to 06/2015
Coastal Orthopedics And Sports MedicineCity, STATE,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained financial accounts by processing customer adjustments.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.

  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Certified Mail Clerk, Business Administration: Customer Service Management, Expected in
Manatee Technical College - Bradenton, FL
National Certified Medical Coding And Billing Spec: Medical Insurance Billing, Expected in
American Allied Health - On Line,

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School Attended

  • Manatee Technical College
  • American Allied Health

Job Titles Held:

  • Certified Medical Coder and Billing Remote Rep
  • Patient Service Representative
  • Medical Records Specialist
  • Customer Service Specialist


  • Certified Mail Clerk, Business Administration
  • National Certified Medical Coding And Billing Spec

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