ccs associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Hardware diagnostics Account updating Product troubleshooting Call recordkeeping Service support Information protection Technical documentation Call management Customer relations Written communication Task prioritization


Hardware Diagnostics

Call record keeping

Technical Documentation

Written Communication

Account Updating

Customer Relations

09/2021 to Current
CCS Associate Mettler Toledo Billerica, MA,
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
10/2020 to Current
Technical Support Representative Cvs Health Naperville, IL,
  • Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
  • Diagnosed and resolved technical hardware and software issues.
  • Restored performance by completing basic repairs to hardware, software and equipment.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
10/2019 to 07/2020
Customer Service Representative Rs Medical City, STATE,
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments.
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Protected customer and company information with strict use of established security procedures.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Ordered replacement id cards.
11/2015 to 09/2019
Account Manager Santander Consumer City, State,
  • Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
  • Makes effective use of the dialing system to increase right party contacts.
  • Independently evaluates each account and determine the best course of action for the customer in resolving the problem permanently to avoid any further delinquencies.
Education and Training
Expected in 05/2016 to to
Master of Science: Criminal Justice
Argosy University - Denver, CO
Expected in 02/2008 to to
- ,
Meets assigned standards and expectations as required. Managed account strategy and liaised with clients to build strong and lasting rapport and foster account retention. Maintained accountability for all account-related documentation and regulatory compliance. Satisfied customers through efficient payment processing and delivery coordination. Virtual Customer Service Representative Outsource Marketing, Aurora, Co,, Educates the customer about the contract terms. Adhere to all company policies and procedures. Maintained good working relationship with co-workers and management. Worked with customers and product teams to resolve customer issues. Escalated calls to different and higher departments as needed to satisfy customer needs. Provided basic tech support to customers. Handled phone and email communications with customers. Managed inbound and outbound calls for customer support included chat support. Research, create basic reports, answer support tickets. Maintain customer service at the highest level, and recruit prospective customers. Customer Service Representative R & L Carriers, Aurora, Co
Expected in 01/2014 to to
High School Diploma:
Roosevelt High School - Casper, Wy
Demonstrated strong communication/telephone skills Ability to work in a fast pace environment. Ability to deal with potentially stressful situations. Computer literate, transportation knowledge Retention techniques to ensure customer valued, resolution and promote company goals and objectives. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Addressed customer concerns and complaints, resolving issues quickly and efficiently. Conducted follow-up calls at customer locations.

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Resume Overview

School Attended

  • Argosy University
  • Roosevelt High School

Job Titles Held:

  • CCS Associate
  • Technical Support Representative
  • Customer Service Representative
  • Account Manager


  • Master of Science
  • High School Diploma

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