cap 2 associate resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Order picking and processing
  • Loading and unloading
  • Project organization
  • Problem resolution
  • Shipping and receiving
  • Point of Sale Systems
  • Cleaning
  • Cash Register Operation
  • Good listening skills
  • Stock management
  • Organizational performance
  • Distribution and warehousing
  • Safety and compliance
  • Process improvement
  • Production planning
  • Guest Services
  • Store Merchandising
  • Cash Handling
  • Order fulfillment
  • Stocking and replenishing
  • Retail store support
  • Learning strategies
Work History
08/2020 to Current
CAP 2 Associate Premier Bank Sandusky, OH,
  • Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
11/2019 to 07/2020
Customer Service Representative Grace Senior Living Wexford Estates, GA,
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
10/2018 to 10/2019
Dietary Aide Brookdale Senior Living City, STATE,
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Closely followed sanitation and food handling guidelines while assisting Job title with Number daily meal preparation.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in Type commercial dishwasher.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in Number-person residence.
  • Upheld efficiency of meal services by pre-setting over Number tables before patients arrived.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Established and maintained thorough and updated nutritional information, Type and Type data.
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
  • Maintained Type systems for menu management and nutritional data.
  • Referred patients to appropriate outpatient settings for additional diet education and support.
  • Assessed individual nutritional risk and status by interviewing patients, Action and Action.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Expected in 05/2017
Diploma: Tourism Industry/Hospitality & Management
Palau High School - Koror, Palau ,

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Resume Overview

School Attended

  • Palau High School

Job Titles Held:

  • CAP 2 Associate
  • Customer Service Representative
  • Dietary Aide


  • Diploma

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