cap 1 associate resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Objective
Retail and food service Professional with 5+ years of experience delivering high-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects. An innate ability to connect with customers has helped me thrive in retail and the food industry. A self-directed and self-motivated team player capable of working well independently. My commitment and passion for the retail industry will help to transition comfortably to your team, and quickly become an asset to your business.
Skills
Store operations oversight
Team member development
Workplace safety
Inventory management
Resource Management
Leadership development
Customer outreach
Store planning and design
Display design
Employee training
Dependable
Ability to manage multiple tasks
Empathy
Patience
Resilience
Quick Learner
Strong interpersonal, oral and written skills
Experience
08/2018 to 05/2019Cap 1 AssociateShiseido | Newark, NJ,
Stepped in to assist Department Mangers with special projects, including Replacing Fixtures and Endcaps, promoting desire to learn new tasks while gaining additional responsibilities
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
Demonstrated great teamwork skills with staff members involved in production and transport
Examined packages and goods for damage and notified vendors of specific issues requiring replacement
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
Identified safety hazards and notified Maintenance/Managers immediately to assist with resolution
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
Received deliveries and processed all incoming shipments by scanning packages and updating orders in Handheld system
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
Communicated effectively with members of public in often crowded and noisy environments
Bent, lifted, opened, and moved products weighing up to 50 pounds
12/2017 to 04/2018Key HolderRubio's Restaurants, Inc. | Folsom, CA,
Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting special items
Stepped up to assist Cashier's with returns and sell special items during busy periods to maintain consistent and reliable service levels for patrons
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
Taught staff how to handle difficult situations with calm and professionalism
Mentored newly hired employee's in upselling techniques, stocking and pricing items to improve sales expertise
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
Delegated tasks to specific employees based on individual knowledge and strengths
Enhanced sales by implementing merchandising and promotional improvements
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
Achieved sales goals and business objectives by motivating staff and promoting items of the week
Reviewed sales reports to enhance sales performance and improve inventory management accuracy
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
Guided and supported 2+ staff members to consistently achieve team and personal goals
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Collaborated with all company departments to ensure cohesive branding and strategic product placement
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence
05/2014 to 03/2017Shift LeaderDunkin' Donuts | City, STATE,
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Planned and executed projects
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Led team of 5-7 employees's engaged in delivering assistance to customer service department on daily basis
Supported managers in operational improvements and resolution of problems to deliver top-notch customer service
Monitored multiple databases to keep track of all company inventory
Led food service team in delivery of store projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Successfully led key projects which resulted in better customer service and store cleanliness
Increased sales by 17% over a two-year period
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Provided onsite training
Provided outstanding food service to new and long-standing customers by attending closely to concerns and developing solutions
Proactively identified and solved complex problems impacting operations management and business direction
Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Education and Training
Expected in to to High School Diploma | Lincoln High School, Lincoln, RI, GPA:
Expected in to to | General StudiesCommunity College of Rhode Island, Lincoln, RI, GPA:
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