I am a loyal individual with an eagerness to learn. I learn quick and work hard. I also like to be prepared and organized
Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task] Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].
Skills
Effective reporting capabilities
Building end caps
CISCO Certified Network Associate (CCNA)
Excellent problem-solving capability
Research capabilities
Leadership capability
OSHA 10 Certified
10-key proficiency
Problem-solving capabilities
High volume production capability
End cap builds
Critical thinking capability
Evaluation capabilities
Sales Associate of the Month Award
End cap building
Maintaining status reports
Strong leadership capability
Decision-making capabilities
Interviewing capabilities
Research and reporting capabilities
Leadership capabilities
[Machine type 1] and [Machine type 2] machine operation
Special operations capabilities
Credit card payment processing
Conflict mediation
High-energy attitude
Process optimization
System implementation
Quality control
In-store support
Clerical support
Stockroom procedures
Inventory control
Courteous demeanor
Problem-solving abilities
Quality assurance controls
Project management abilities
Freight operations
Customer relations
Sales expertise
Store maintenance
Active listening
Office equipment proficiency
Product organization
Retail sales customer service
Adaptive team player
Shipping and receiving understanding
Experience
Cap 1 Associate , 09/2013 to 08/2018 Smartfinancial, Inc. – Jackson, AL,
Attended departmental meetings, providing feedback to enhance future performance.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate / Casier, to Walmart – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by [Number]%.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Processed orders through system and coordinated product deliveries.
Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Won store sales competition for [Task], resulting in [Result].
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kiosk Manager, to Interstate Connections – City, STATE,
Managed sales team to maximize sales revenue and exceed corporate goals.
Fostered positive working relationships with business leaders, vendors and customers.
Completed connections between callers, departments and professionals.
Paged employees over the PA system to ensure prompt connection with callers.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to [Type] problems.
Handled all delegated tasks, including [Task] and [Task].
Learned [Task] and [Task] to support office needs.
Improved customer satisfaction by finding creative solutions to problems.
Collaborated in development of [Type] procedures.
Delivered [Product or Service] to customer locations.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Attended departmental meetings, providing feedback to enhance future performance.
Developed specific plans to expand [Name] products and forecasted monthly, quarterly and annual sales targets.
Increased sales of [Name] products by [Number]% utilizing merchandise expertise and customer service skills.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
Participated in emergency preparation meetings to understand crisis management procedures.
Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Completed [Type] project resulting in [Result].
Collaborated with others to discuss new [Type] opportunities.
Utilized [Type of Software] to compile data gathered from various sources.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bank Teller, to First National Bank And Trust Company – City, STATE,
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Maintained optimal financial controls by securing funds and making accurate transactions.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Verified amounts and integrity of every check or funds transfer.
Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
Recommended bank products and services to current and prospective customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Consistently met [Type] and [Type] goals set by [Job title] by employing [Skill], [Skill] and [Skill] in every interaction.
Responded and assisted customers with account inquiries and updates.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Served approximately [Number] customers each shift, remaining composed and professional even in high-stress situations.
Processed [Number] customer transactions hourly while demonstrating extreme attention to detail.
Explained bank services, financial products and applicable fees to customers.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Entered transactions into computer and issued customer receipts.
Reconciled cash and checks against computer records at end of shift.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Prepared official checks for customer and internal bank needs.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Processed new accounts, including checking and savings accounts credit applications.
Opened new customer accounts, including checking, savings and lines of credit.
Identified and reported suspicious behavior to security personnel as appropriate.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education and Training
High School Diploma: , Expected in 05/2002 Big Spring High School - Big Spring, TX GPA:
[Award Name] Recipient
Completed coursework in [Subject], [Subject] and [Subject]
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