cap 1 associate resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a loyal individual with an eagerness to learn. I learn quick and work hard. I also like to be prepared and organized

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task] Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

  • Effective reporting capabilities
  • Building end caps
  • CISCO Certified Network Associate (CCNA)
  • Excellent problem-solving capability
  • Research capabilities
  • Leadership capability
  • OSHA 10 Certified
  • 10-key proficiency
  • Problem-solving capabilities
  • High volume production capability
  • End cap builds
  • Critical thinking capability
  • Evaluation capabilities
  • Sales Associate of the Month Award
  • End cap building
  • Maintaining status reports
  • Strong leadership capability
  • Decision-making capabilities
  • Interviewing capabilities
  • Research and reporting capabilities
  • Leadership capabilities
  • [Machine type 1] and [Machine type 2] machine operation
  • Special operations capabilities
  • Credit card payment processing
  • Conflict mediation
  • High-energy attitude
  • Process optimization
  • System implementation
  • Quality control
  • In-store support
  • Clerical support
  • Stockroom procedures
  • Inventory control
  • Courteous demeanor
  • Problem-solving abilities
  • Quality assurance controls
  • Project management abilities
  • Freight operations
  • Customer relations
  • Sales expertise
  • Store maintenance
  • Active listening
  • Office equipment proficiency
  • Product organization
  • Retail sales customer service
  • Adaptive team player
  • Shipping and receiving understanding
09/2013 to 08/2018 Cap 1 Associate Smartfinancial, Inc. | Jackson, AL,
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
to Sales Associate / Casier Walmart | City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by [Number]%.
  • Recommended optimal merchandise based on customer needs and desires.
  • Mixed and matched paints according to customer specifications.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Processed orders through system and coordinated product deliveries.
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Won store sales competition for [Task], resulting in [Result].
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
to Kiosk Manager Interstate Connections | City, STATE,
  • Managed sales team to maximize sales revenue and exceed corporate goals.
  • Fostered positive working relationships with business leaders, vendors and customers.
  • Completed connections between callers, departments and professionals.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Handled all delegated tasks, including [Task] and [Task].
  • Learned [Task] and [Task] to support office needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated in development of [Type] procedures.
  • Delivered [Product or Service] to customer locations.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Developed specific plans to expand [Name] products and forecasted monthly, quarterly and annual sales targets.
  • Increased sales of [Name] products by [Number]% utilizing merchandise expertise and customer service skills.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Completed [Type] project resulting in [Result].
  • Collaborated with others to discuss new [Type] opportunities.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
to Bank Teller First National Bank And Trust Company | City, STATE,
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
  • Recommended bank products and services to current and prospective customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Consistently met [Type] and [Type] goals set by [Job title] by employing [Skill], [Skill] and [Skill] in every interaction.
  • Responded and assisted customers with account inquiries and updates.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Served approximately [Number] customers each shift, remaining composed and professional even in high-stress situations.
  • Processed [Number] customer transactions hourly while demonstrating extreme attention to detail.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.
  • Reconciled cash and checks against computer records at end of shift.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prepared official checks for customer and internal bank needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education and Training
Expected in 05/2002 to to High School Diploma | Big Spring High School, Big Spring, TX GPA:
  • [Award Name] Recipient
  • Completed coursework in [Subject], [Subject] and [Subject]
  • Ranked in Top [Number]% of class
  • [Number] GPA
  • Completed professional development in [Subject]

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Resume Overview

School Attended

  • Big Spring High School

Job Titles Held:

  • Cap 1 Associate
  • Sales Associate / Casier
  • Kiosk Manager
  • Bank Teller


  • High School Diploma

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