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Call Center Representative Credit Cards Resume Example

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CALL CENTER REPRESENTATIVE CREDIT CARDS
Professional Summary

-Polite and professional Call center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

-Reliable warehouse professional offering 6+ years of experience managing shipping, receiving and inventory operations. Well-versed in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution.

-Diligent and reliable Bulk order filler successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Talented and focused individual with over 6 years of expertise loading and unloading merchandise and operating warehouse equipment

Skills
  • Documentation and reporting
  • Client Communication
  • Gathering information
  • Production planning
  • Product picking
  • Product location
  • Customer service
  • Organization
  • Shipping and Receiving
  • Unloading Cargo
  • Customer support
  • Call center operations
  • English and Spanish fluency
  • Warehouse Management
  • Light maintenance
  • Forklift Operation
  • Pallet arrangement
  • Distribution and Warehousing
  • Order Picking and Processing
Work History
04/2019 to 05/2020Call Center Representative Credit CardsTeletech Communications | McAllen, TX
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained user account data by initiating account access and establishing in database.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
04/2018 to 04/2019Bulk Order FillerFamily Dollar Stores Inc. | Ashley, IN
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Handled day-to-day shipping and receiving overseeing more than 2,000 packages per day.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
06/2013 to 03/2018Warehouse ManagerCasa Kevin LLC | McAllen, TX
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Conducted inventory audits with accuracy following company procedures.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency.
  • Built motivated warehouse team of 10 well-trained staff.
  • Operated transport vehicles and auxiliary equipment including stand up forklift, sit down forklift and electric pallet jack machines to move materials safely to and from target areas.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Education
05/2013High School DiplomaMcallen High School, Mcallen, TX
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Resume Overview

Companies Worked For:

  • Teletech Communications
  • Family Dollar Stores Inc.
  • Casa Kevin LLC

School Attended

  • Mcallen High School

Job Titles Held:

  • Call Center Representative Credit Cards
  • Bulk Order Filler
  • Warehouse Manager

Degrees

  • 05/2013 High School Diploma

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