Call Center Operator Resume Example Company Name

CALL CENTER OPERATOR

Summary

Conscientious employee accustomed to fast-paced office environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Skills

Customer communications
Analytical abilities
Data gathering
Resolving issues
Interpersonal skills
Data entry documentation
Managing automated systems
Knowledge of Professional Liability Insurance Software (Applied Systems)
Sensitive material handling
Managing office supplies

Advanced MS Office Suite knowledge (Excel, Word and PowerPoint)
Microsoft Certified Professional
Mass Mailing using Pitney Bowes
PC proficient
Technologically savvy
A+ Certification (Computer assembly)
Appointment scheduling
Spanish speaking
Spanish writing

Experience

Company Name | City, StatePTL Co-President11/2013 - 08/2014

Coordinated monthly meetings.
Coordinated fundraisers and school events.
Maintained financial records for the PTL.

Company Name | City, StatePatient Scheduler12/2011 - 03/2012

Handled more than 100 calls per day to assist customers with scheduling appointments, reschedule/cancellations and surgery follow-up appointments for 6 offices and all doctors on staff.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Took accurate messages for staff and management to facilitate open and speedy communication.

Company Name | City, StateReceptionist/Network Administrator08/2001 - 02/2003

Greeted visitors, assessed needs and directed to appropriate personnel.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.

Company Name | City, StateAdministrative Assistant04/2000 - 08/2001

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Education and Training

East Los Angeles College | City, StateSome College (No Degree) in Photography

Colegio Anahuac Revolucion | CityHigh School Diploma08/1992

Resume Overview

School Attended

East Los Angeles College
Colegio Anahuac Revolucion

Job Titles Held:

PTL Co-President
Patient Scheduler
Receptionist/Network Administrator
Administrative Assistant

Degrees

Some College (No Degree) in Photography
High School Diploma

Call Center Operator Resume Example

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