- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Conscientious employee accustomed to fast-paced office environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
- Customer communications
- Analytical abilities
- Data gathering
- Resolving issues
- Interpersonal skills
- Data entry documentation
- Managing automated systems
- Knowledge of Professional Liability Insurance Software (Applied Systems)
- Sensitive material handling
- Managing office supplies
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- Advanced MS Office Suite knowledge (Excel, Word and PowerPoint)
- Microsoft Certified Professional
- Mass Mailing using Pitney Bowes
- PC proficient
- Technologically savvy
- A+ Certification (Computer assembly)
- Appointment scheduling
- Spanish speaking
- Spanish writing
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PTL Co-President, 11/2013 to 08/2014
Capital Health – Yardley, PA,
- Coordinated monthly meetings.
- Coordinated fundraisers and school events.
- Maintained financial records for the PTL.
Patient Scheduler, 12/2011 to 03/2012
Caterpillar – Sumter, SC,
- Handled more than 100 calls per day to assist customers with scheduling appointments, reschedule/cancellations and surgery follow-up appointments for 6 offices and all doctors on staff.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
Receptionist/Network Administrator, 08/2001 to 02/2003
GMX Networks – City, STATE,
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
- Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
Administrative Assistant, 04/2000 to 08/2001
Cohen Financial – City, STATE,
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
: Photography, Expected in
East Los Angeles College - Monterey Park, CA
GPA:
High School Diploma: , Expected in 08/1992
Colegio Anahuac Revolucion - Guadalajara, Mexico,
GPA:
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