Conscientious employee accustomed to fast-paced office environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
Customer communications
Analytical abilities
Data gathering
Resolving issues
Interpersonal skills
Data entry documentation
Managing automated systems
Knowledge of Professional Liability Insurance Software (Applied Systems)
Sensitive material handling
Managing office supplies
Advanced MS Office Suite knowledge (Excel, Word and PowerPoint)
Microsoft Certified Professional
Mass Mailing using Pitney Bowes
PC proficient
Technologically savvy
A+ Certification (Computer assembly)
Appointment scheduling
Spanish speaking
Spanish writing
Experience
PTL Co-President, 11/2013 to 08/2014 Capital Health – Yardley, PA,
Coordinated monthly meetings.
Coordinated fundraisers and school events.
Maintained financial records for the PTL.
Patient Scheduler, 12/2011 to 03/2012 Caterpillar – Sumter, SC,
Handled more than 100 calls per day to assist customers with scheduling appointments, reschedule/cancellations and surgery follow-up appointments for 6 offices and all doctors on staff.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Took accurate messages for staff and management to facilitate open and speedy communication.
Receptionist/Network Administrator, 08/2001 to 02/2003 GMX Networks – City, STATE,
Greeted visitors, assessed needs and directed to appropriate personnel.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
Administrative Assistant, 04/2000 to 08/2001 Cohen Financial – City, STATE,
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education and Training
: Photography, Expected in East Los Angeles College - Monterey Park, CA GPA:
High School Diploma: , Expected in 08/1992 Colegio Anahuac Revolucion - Guadalajara, Mexico, GPA:
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