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Call Center Operator Resume Example

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CALL CENTER OPERATOR
Summary

Conscientious employee accustomed to fast-paced office environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Customer communications
  • Analytical abilities
  • Data gathering
  • Resolving issues
  • Interpersonal skills
  • Data entry documentation
  • Managing automated systems
  • Knowledge of Professional Liability Insurance Software (Applied Systems)
  • Sensitive material handling
  • Managing office supplies
  • Advanced MS Office Suite knowledge (Excel, Word and PowerPoint)
  • Microsoft Certified Professional
  • Mass Mailing using Pitney Bowes
  • PC proficient
  • Technologically savvy
  • A+ Certification (Computer assembly)
  • Appointment scheduling
  • Spanish speaking
  • Spanish writing
Experience
Trinity Lutheran School | Whittier, CAPTL Co-President11/2013 - 08/2014
  • Coordinated monthly meetings.
  • Coordinated fundraisers and school events.
  • Maintained financial records for the PTL.
Retina Vitreous Associates | Los Angeles, CAPatient Scheduler12/2011 - 03/2012
  • Handled more than 100 calls per day to assist customers with scheduling appointments, reschedule/cancellations and surgery follow-up appointments for 6 offices and all doctors on staff.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
GMX Networks | Pasadena, CAReceptionist/Network Administrator08/2001 - 02/2003
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
  • Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
Cohen Financial | Los Angeles, CAAdministrative Assistant04/2000 - 08/2001
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education and Training
East Los Angeles College | Monterey Park, CASome College (No Degree) in Photography
Colegio Anahuac Revolucion | Guadalajara, MexicoHigh School Diploma08/1992
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Resume Overview

Companies Worked For:

  • Trinity Lutheran School
  • Retina Vitreous Associates
  • GMX Networks
  • Cohen Financial

School Attended

  • East Los Angeles College
  • Colegio Anahuac Revolucion

Job Titles Held:

  • PTL Co-President
  • Patient Scheduler
  • Receptionist/Network Administrator
  • Administrative Assistant

Degrees

  • Some College (No Degree) in Photography
    High School Diploma

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