LiveCareer-Resume

call center associate business office assistant resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Productive Call Center Representative with 2 years of experience building rapport with patients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top patient satisfaction ratings. I try my best to support patient's issues and truly care about what the patient is needing, big or small. I strive on completing any task I start and making sure it is done correctly. I do get frustrated sometimes when making mistakes but diligently correct any mistakes I may make. I communicate well with patients well from scheduling issues, insurance coverage and contact lens orders. I treat patients the same way I would want to be treated when calling a provider- with respect, kindness and resiliency!

Skills
  • Resolving issues
  • Inbound call handling
  • Customer communications
  • Interpersonal skills
  • Data gathering
  • Analytical abilities
  • Technical troubleshooting
  • Communicating with clients
  • Payment processing
  • Call controlling
  • Call control skills
  • Inbound phone call management
  • Call center operations
  • Professional telephone voice
  • Account updating
  • Training experience
  • Providing customer support
  • Performance monitoring
  • Call documentation skills
Education and Training
Amarillo High School Amarillo, TX Expected in 05/2021 High School Diploma : - GPA :
  • I was on the school newspaper team and had to meet deadlines for stories, narratives and up-to-date news covers for the school/outside world.
Experience
Us Storage Centers - Call Center Associate/Business Office Assistant
Cerritos, CA, 01/2022 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take contact lens orders.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Provided reminder calls to clients prior to scheduled visits.
  • Developed effective scheduling processes to achieve production objectives.
  • Entered information into system to update status reports.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Copied and faxed important information for patient and client records.
  • Followed very strict scheduling rules for 8 different doctors based on insurance and patient's ages/ medical alerts.
Texas Tea - Barista/Cashier/Manager
City, STATE, 07/2020 - 01/2022
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Built and maintained working relationships with peers and upper management.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Reconciled registers to prepare daily bank deposits.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Processed payments promptly for customers to exceed productivity standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
American Eagle Outfitters, Inc - Sales Associate
City, STATE, 11/2019 - 07/2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

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Resume Overview

School Attended

  • Amarillo High School

Job Titles Held:

  • Call Center Associate/Business Office Assistant
  • Barista/Cashier/Manager
  • Sales Associate

Degrees

  • High School Diploma

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