Hardworking and reliable with strong ability in customer service and problem-solving. Offering computer skills, interpersonal skills and leadership. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Proficient in HTML
Agile development methodologies
Active Directory knowledge
Library design
Multitasking
Friendly, positive attitude
Relationship building
Organization
Critical thinking
Customer-oriented
Experience
C & Y Program Assistant (GSE-04) CY2, 10/2016 - Current Sunrise Senior Living – Cowan Heights, CA,
Enforced rules to teach manners and maintain safe environment.
Kept children safe and secure at all times.
Assisted children in development of social, communication and problem-solving skills.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Maintained organized and clean classroom ,and work areas.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Discussed new developments, misbehavior and concerns with parents or guardians.
Receptionist, 02/2020 - 08/2020 Beth Israel Lahey Health – Billerica, MA,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Prepared, compiled and filed documents as well as reports presented to various parties.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Answered and directed incoming calls using multi-line telephone system.
Waitstaff, 03/2016 - 08/2016 Belle Tire – Naperville, IL,
Set up dining room to meet hospitality and service standards.
Implemented sanitary food handling, holding and service protocols.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sales Associate, 02/2015 - 03/2016 Marine Corps Community Services – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Negotiated and closed deals with minimal oversight.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
High School Diploma: , Expected in 05/2012 - Goose Creek High School - Goose Creek, SC GPA:
: , Expected in - Lander University - Greenwood, SC GPA:
: , Expected in - Trident Technical College - Charleston, SC GPA:
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