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business office assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Polite and attentive Office Assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Skills
  • Professional and mature
  • Billing and invoicing
  • Customer service
  • Invoice generation
  • Scheduling and calendar management
  • Inventory management
Experience
Business Office Assistant, 01/2012 to 02/2020
DiversicarePell City, AL,
  • Answered phone and routed calls to appropriate team members.
  • Scheduled appointments and maintained employee appointment calendar
  • Monitored office supply inventory and placed online supply orders.
  • Counted and reconciled petty cash log to support accounting department.
  • Operated office equipment, such as copy machine, scanner and printer.
  • Assisted in general accounting procedures including accounts receivable, accounts payable and account reconciliation.
  • Greeted arriving customers and announced to appropriate employees.
  • Assisted with quote and order entry to provide support for sales staff.
  • Accepted and processed payments from customers in person and over telephone.
  • Organized paper filing system to maintain accurate records.
Waitress and Catering, 10/2013 to 06/2015
Hy-VeeBloomington, MN,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Managed and restocked drink stations.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Calculated charges, issued table checks and collected payments from customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
C-Store Manager, 02/2005 to 07/2010
Shell OilCity, STATE,
  • Supported employee's in exceeding customer service and quality standards.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Worked closely with district to formulate and build store brand and strategy.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise in.
  • Created attractive store displays to generate customer interest and boost sales.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Supervised and trained team of 10-15 cashiers while improving store sales.
  • Supported in managing daily store functions.
  • Strengthened work flow productivity by hiring, managing and developing top talent .
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Oversaw daily cash register operations and cash management.
  • Maintained daily record of all transactions.
  • Interviewed, hired, supervised and trained 15-20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Counted cash drawers and made bank deposits.
  • Hired, trained and managed team of 1 associates, including evaluating performance and enforcing disciplinary actions.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Education and Training
High School Diploma: , Expected in to Oswego High School - Oswego, IL,
GPA:

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Resume Overview

School Attended

  • Oswego High School

Job Titles Held:

  • Business Office Assistant
  • Waitress and Catering
  • C-Store Manager

Degrees

  • High School Diploma

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