I have over 30 years experience working in a Customer Service environment. I am motivated and work well independently or as part of a team. I have a strong communications background both orally and written. I have worked with tier one customers for many years, such as Baycare, Sykes, PODS. Responsibilities included strong communication, detailed reporting, finding resolutions and resolving conflicts,billing, and working with Microsoft Office (Word, Excel and Project),
My most recent job was in healthcare as front desk Receptionist and Scheduler. Responsibilities include inbound outbound calls, scheduling appointments, preparing documentation needed for doctors, coding and billing of insurance claims and followup with insurance and patients.
I project managed my customers projects with Verizon Telecommunications but I am not PMP certified.
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