Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I have over 30 years experience working in a Customer Service environment. I am motivated and work well independently or as part of a team. I have a strong communications background both orally and written. I have worked with tier one customers for many years, such as Baycare, Sykes, PODS. Responsibilities included strong communication, detailed reporting, finding resolutions and resolving conflicts,billing, and working with Microsoft Office (Word, Excel and Project),

My most recent job was in healthcare as front desk Receptionist and Scheduler. Responsibilities include inbound outbound calls, scheduling appointments, preparing documentation needed for doctors, coding and billing of insurance claims and followup with insurance and patients.

  • Communication
  • Leadership
  • Organization
  • Multi tasking
  • Motivated
  • Strong communication skills
  • Customer Service skills
  • Detail oriented
  • Microsoft proficiency
  • Goal oriented
  • Medical billing and collections
  • Claims processing
05/2009 to 01/2015
Billing Specialist & Front Office Receptionist/Scheduler Ultimate Kronos Group Durham, NC,
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
01/2007 to 04/2007
Customer Service Coordinator H&R Block District Office City, STATE,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Processed payments for tax services and updated accounts to reflect balance changes.
  • Scheduled appointments based on availability and established load parameters.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Entered data in system to keep records of proprietary tax information.
11/2000 to 11/2006
Project Verizon Telecommunications City, STATE,
  • Maintained high availability by using e-mail, telephone and messaging technology.
  • Set project goals and schedule with owners and team members.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Oversaw adherence to project timelines and budget constraints.
  • Produced status reports for customers and senior management.
  • Managed work streams for both routine and special projects simultaneously.
  • Documented all labor hours and budget expenses for project.
  • Assessed, monitored and reported on work progression.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
  • Integrated project management office work plans with change implementation plan to ensure process alignment with six-phase improvement methodology and initiatives.
  • Wrote project documentation, facilitated meetings and managed training initiatives for team.
  • Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
  • Coordinated with project team and department leads to identify and outline solutions to client-specified challenges.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Supervised crew to facilitate top quality and achievement of project milestones.
12/1986 to 11/2000
Assistant Business Sales Support Verizon Communications City, STATE,
  • Answered inbound calls daily and directed to designated individuals or departments if needed. Made outbound calls to customers, vendors, billing and other internal departments.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collaborated with executives, product vendors and customers to develop solutions addressing client needs.
  • Developed relationships with prospective customers and offered business solutions.
  • Worked with external representatives to address customer needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Interacted with customers and vendors to follow-up on shipping statuses and expedited orders.
  • Attended seminars to stay updated on market trends.
  • Gathered feedback from customers to share with team members.
  • Recommended products and service solutions that drove revenue, reduced unnecessary cost and maximized growth.
  • Analyzed, prepared and distributed reports to summarize information.
  • Maintained current customer relationships by providing support, updates and new opportunities.
Education and Training
Expected in 06/1974
High School Diploma:
Winter Haven Senior High School - Winter Haven, Florida,
Additional Information

I project managed my customers projects with Verizon Telecommunications but I am not PMP certified.

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School Attended

  • Winter Haven Senior High School

Job Titles Held:

  • Billing Specialist & Front Office Receptionist/Scheduler
  • Customer Service Coordinator
  • Project
  • Assistant Business Sales Support


  • High School Diploma

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