Bilingual Collections Specialist Resume Example Regional Finance

BILINGUAL COLLECTIONS SPECIALIST

Summary

Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicative and team-oriented with proficiency in creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.

Skills

Clean driving record
Excellent customer service
Automatic and manual driving
Car parking
Luggage loading
Guest flow management
Transportation accomodations
Client service

Vehicle operation
Traffic direction
Conflict management
Safe driving
Payment processing
Ticket administration
Computer skills

Experience

Bilingual Collections Specialist
Florence , ALRegional Finance/Jun 2020 to Nov 2020

Managed approximately 190 inbound and outbound calls daily.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Processed payments over phone and set up recurring drafts.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Recorded information about customers' financial status and collections status efforts.
Recorded and updated customer personal accounts with accurate contact information.
Arranged for debt repayment and established repayment schedule based on customer finances.
Met demands of busy collections group by performing high volume of daily calls.
Negotiated credit extensions to assist customers in paying overdue accounts.
Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Mentored new members on scripts, strategies and company information to maximize performance.

Bilingual Customer Service Representative
Barbourville , KYEnterprise Information Services/Jun 2019 to Dec 2019

Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
Completed special forms and required documentation to help callers obtain needed services and resolve issues.
Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Handled over 40 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.

Valet Parking Attendant
Harris , NYOrange Regional Medical Center/Sep 2018 to Dec 2018

Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Notated damages to vehicles to reduce exposure to risk and lawsuits.
Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
Managed parking and traffic control to facilitate vehicle flow in assigned area.
Collected parking lot fees from customers and issues parking stubs.
Directed drivers to parking spots.
Maintained cleanliness, neatness and organization of all areas.
Positioned barricades and gates to maximize traffic flow through parking lot.
Responded to questions about local area and company services.

Valet Driver
Oakhurst , CAChukchansi Gold/Jan 2018 to Aug 2018

Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
Greeted all guests and answered questions about valet service, directions and local attractions.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
Notated damages to vehicles to reduce exposure to risk and lawsuits.
Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Maintained cleanliness of service area by sweeping, mopping and organizing.
Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
Resolved all customer issues to maintain high standards of customer satisfaction.

Education and Training

High School DiplomaDallas Skyline HighschoolMay 2018City

Resume Overview

School Attended

Dallas Skyline Highschool

Job Titles Held:

Bilingual Collections Specialist
Bilingual Customer Service Representative
Valet Parking Attendant
Valet Driver

Degrees

High School Diploma

Bilingual Collections Specialist Resume Example

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