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Bankers Services Professional Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

My goal is to work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest as to achieve the organization's goal while achieving my own personal goals.

I am committed to addressing customer concerns with speed, accuracy and courtesy. My experience allows me to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Experience
Banker's Services Professional , 2013 to 03/2015
Lvmh Dallas, TX,
  • Researching and reviewing selected loan files.
  • Resolution services for internal and external company needs Processing confidential customer information with high security systems.
  • Executive Office Escalation Management
  • Disaster Relief for Homeowners effected by Natural Disaster (i.e. Hurricane Sandy)
  • Refinance and Modification Solutions Operator for customer experiencing financial hardship
Customer Service Specialist, 10/2010 to 2013
Lvmh Los Angeles, CA,
  • Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Delivered outstanding customer experience by resolving transaction issues quickly and flawlessly while addressing customer needs for financial products offered within the company
  • Identified and referred sales opportunities to Relationship Bankers.
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Achieved proper compliance and accurate executive level reporting.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Demonstrated mastery of customer service call script within specified time frames.
  • Properly directed inbound calls in phone queues to improve call flow.
Customer Service Specialist, 2009 to 11/2010
Paradies Lagardère Travel Retail Morrisville, NC,
  • Developed and attained customer experience and sales objectives for store.
  • Sold all products and services offered by the Company while meeting all sales objectives.
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features Handled service inquiries from customers and provided efficient, courteous customer service and assist in all aspects of product offerings and services.
  • Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved product issues and shared benefits of new technology.
  • Successfully interacted with customers and retail buyers to expedite orders.Expressed appreciation and invited customers to return to the store.
Sales Associate, 01/2007 to 01/2008
Paradies Lagardère Travel Retail Pittsburgh, PA,
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maximize all opportunities in the process of closing a sale resulting in the growth of the company set goals.
  • Provided top-notch customer service by handling financial transactions accurately and efficiently through face-to-face interactions with customers.
Sales Associate, 2006 to 2007
Target City, STATE,
  • Assist in floor moves, merchandising, display maintenance, and housekeeping.
  • Assist in processing and replenishing merchandise and monitoring floor stock Maintain professional internal and external relationships that meet company core values.
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Executive Office Escalations

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Disaster Relief

  • Assisting homeowners affected by natural disasters in need of Insurance, payment, and moratorium options
Education
Bachelor of Arts: Graphic Design, Expected in 2009
to
University of Louisiana at Monroe - Monroe, LA
GPA:

Fine Art coursework


Digital Animation coursework


Computer and Art Design courses


Visual Communication course


Graphic Design for Print Media workshop

Skills
  • Adobe Suite Proficiency (Dream Weaver, Photoshop, Illustrator etc)
  • Great Communication Skills (Customer-Relations, Customer Service, Customer Satisfaction)
  • Microsoft Office Proficiency (PowerPoint, Publisher, Word etc)
Additional Information

2009 Logo Design Winner for non- profit organization- Monroe Jaycees


Community Service Susan G Komen Foundation via JPMorgan Chase


American Heart Association via JPMorgan Chase


CASA Children sponsorship via JPMorgan Chase

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Resume Strength

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Resume Overview

School Attended
  • University of Louisiana at Monroe
Job Titles Held:
  • Banker's Services Professional
  • Customer Service Specialist
  • Customer Service Specialist
  • Sales Associate
  • Sales Associate
Degrees
  • Bachelor of Arts