Bank Teller Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Attentive Teller Supervisor with 4 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.

  • Highly self motivated
  • Bilingual in spanish
  • Excellent communication skills
  • Currency and coin counter
  • Vault operation & monitoring
  • Exceptional customer service
  • Flexible
  • Practiced knowledge of bank security systems
  • Organized
  • Team player
  • Energetic
  • Strong work ethic
  • Approachable
  • Reliable
  • Strong leadership skills
  • Employee Training Oversight
  • Customer Service
  • Social Perceptiveness
  • Sound Judgment
  • Team Building Leadership
  • Goal Setting
  • Decision Making
  • Prioritizing and Planning
  • Balance Verification and Reconciliation
  • Attention to Detail
  • Cash Drawer Reconciliation
  • Cashier's Checks
  • Verbal and Written Communication
  • Cash Supply Orders
  • Staff Scheduling
  • Team Leadership
Work History
03/2020 to Current
Bank Teller Supervisor Mclennan County, Texas Mcgregor, TX,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established relationships with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Improved operations through consistent hard work and dedication.
  • Oversaw daily operations to ensure high levels of productivity.
  • Assisted personal bankers with debit card related situations.
01/2017 to Current
Teller Promises Addiction Treatment Center Worcester, MA,
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Offered every customer excellent and prompt service levels by remaining friendly and professional during every transaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATM, Jetcoin machine & night drop, maintain accounts.
  • Adhered to regulatory and company security and audit procedures.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Supplied tellers with coin and currency as needed.
  • Maintained confidentiality of bank records and client information.
  • Helped in training new teller hires when needed.
  • Maintaining a clean and neat work space.
  • Buy, sell, and prepare money for the vault for Frost Bank shipments.
  • Trained in processing debit cards, ATM disputes, treasury department and learning wire transfers.
  • Acted as supervisor when she is not available.
01/2014 to 04/2019
Provider Total Wine Dallas, TX,
  • Transported clients to locations such as medical appointments to meet medical needs.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Provided guidance to healthcare professionals to maximize the quality of services.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as low sodium and low fat.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Checked mail, shopped for groceries and handled bill payments.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
06/2016 to 01/2017
Cashier Big Lots City, STATE,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Expected in
High School Diploma:
Edinburg North High School - Edinburg, TX

Rio Bank training in learning Treasury management skills such as debit card disputes, online banking, and wire transfers.

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Resume Strength

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Resume Overview

School Attended
  • Edinburg North High School
Job Titles Held:
  • Bank Teller Supervisor
  • Teller
  • Provider
  • Cashier
  • High School Diploma

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