Bank Teller Supervisor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Diligent banking professional with unsurpassed attention to detail and superior ethics. A Certified Credit Union Financial Counselor and Arizona State Notary. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. A Supervisor experienced at managing business operations in banking. Expertise in employee oversight, and customer relationship management. Ambitious at expanding personal accomplishments and business goals.

  • Staff Recruitment and Hiring
  • Creative and Innovative
  • Critical Thinking
  • Quality Control
  • Proactive and Focused
  • Customer Service
  • Work Planning
  • Operational Reporting
  • Attention to Detail
  • Decision Making
  • Willing to Learn
  • Sound Judgment
  • Goal Setting
  • Staff Management
  • Adaptable to Changing Conditions
  • Time Management
  • Relationship Building
  • Team Building Leadership
  • Internal Controls and Reporting Systems
Bank Teller Supervisor, 07/2014 to 02/2022
Sedgwick Claims Management Services, Inc.Frisco, TX,
  • I started at Tucson Old Pueblo Credit Union in 2014, I was a teller when initially hired
  • I was responsible for providing excellent service to our membership, as well as demonClaireting strong cash handling and balancing skills
  • Ordering cash for our entire branch was delegated to me early on, and I learned how to gauge the flow of our cash shipments
  • I took on wire transfers and account maintenance daily
  • I worked very well in a team dynamic and took on the roll of training new hires, and mentoring my peers to build a united team
  • I was promoted to Lead Teller and continued to train new employees in the Credit Union,
  • HR would encourage new hires to sit with me to be given the overview of our core system and flow between our many departments
  • Being a Credit Union we could create policies and procedures, I created new efficient procedures and ideas for training, transaction types, record retention, security items, and a master transaction key for our core system
  • I completed audits on teller drawers, cash machines, and vaults
  • In our Security Committee I was involved with all operational audits such as silent alarms, all clear testing, fire drills, etc
  • I was then promoted to Teller Supervisor where at the highest overlooked a team of 9 employees in the Service Department
  • In this role I continued to look through procedural eyes and create streamline workflows between departments which in gaining feedback from our department was at a high level of priority
  • I began to work closely with Human Resources I managed scheduling, timecards, and on going training and performance reviews
  • I was involved in revamping a lot of dated processes like corrective action plans and agreements
  • I participated in projects such as our Remote
  • Deposit Capture feature for our mobile app, the instant issue debit card machine project, I not only was involved but implemented training to our staff
  • I cross trained with many departments and assisted where it was needed in the credit union, I assisted our Member Service Representatives with loan intake or new account openings
  • If backed up I would assist in the Contact Center and take phone calls, I assisted our
  • Finance Department with balancing and researching GL or balancing discrepancies for the Credit Union as a whole
  • I enjoyed being able to train with new employees even if they were hired for another department my position allowed me to meet and welcome new hires and provide a positive experience after the initial onboarding with HR
  • I created a training checklist and outlines for the employee to follow so they can have a visual piece to monitor their completion, I took pride in my position and I always assisted and encouraged not only my employees but other peers to keep internally growing within the Credit Union.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement Clairetegies.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
Customer Service Rep, 05/2014 to 07/2014
Bass Pro ShopsPost Falls, ID,
  • I was a customer service representative for Convergys which was a call center, I worked for the Walgreens pharmacy and assisted patients with refills and prescription orders
  • I spoke to Physician's offices and
  • Walgreen Pharmacist and Techs directly during phone calls depending on the need
  • We were coached on our call times, this assisted me with time management and multitasking skills, I also learned how to handle low to high stress situations daily
  • I believe working in a call center setting assist anyone with strong customer service skills as it is was weighed very heavily at performance reviews.
Cashier/Customer Service, 04/2011 to 03/2014
University Of Arizona Parking And TransportationCity, STATE,
  • During High school as a, job I was a Cashier for the U of A special events department.
  • I was responsible for the assigned bank bag for a certain event
  • Dollar amounts varied on the volume of the event at the University Campus
  • I would be responsible for validating parking and balancing my bank bag after each event
  • The experience with the public and the high stress of crowds of assisted me in my balancing and multitasking skills
  • I learned how to handle difficult interactions with patrons and made it my job to resolve the matter.
Education and Training
High school diploma: , Expected in 05/2013
Tucson Magnet High School - Tucson, AZ
Cash handling (10+ years) Customer service (10+ years) Recruiting Change Management Certifications and Licenses Certified Notary Public Certified Credit Union Financial Counselor
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Tucson Magnet High School

Job Titles Held:

  • Bank Teller Supervisor
  • Customer Service Rep
  • Cashier/Customer Service


  • High school diploma

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