Bank Teller Supervisor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. A Certified Credit Union Financial Counselor and Arizona State Notary. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. A Supervisor experienced at managing business operations in banking. Expertise in employee oversight, and customer relationship management. Ambitious at expanding personal accomplishments and business goals.
Skills
Staff Recruitment and Hiring
Creative and Innovative
Critical Thinking
Quality Control
Proactive and Focused
Customer Service
Work Planning
Operational Reporting
Attention to Detail
Decision Making
Willing to Learn
Sound Judgment
Goal Setting
Staff Management
Adaptable to Changing Conditions
Time Management
Relationship Building
Team Building Leadership
Internal Controls and Reporting Systems
Experience
Bank Teller Supervisor, 07/2014 to 02/2022 Sedgwick Claims Management Services, Inc. – Frisco, TX,
I started at Tucson Old Pueblo Credit Union in 2014, I was a teller when initially hired
I was responsible for providing excellent service to our membership, as well as demonClaireting strong cash handling and balancing skills
Ordering cash for our entire branch was delegated to me early on, and I learned how to gauge the flow of our cash shipments
I took on wire transfers and account maintenance daily
I worked very well in a team dynamic and took on the roll of training new hires, and mentoring my peers to build a united team
I was promoted to Lead Teller and continued to train new employees in the Credit Union,
HR would encourage new hires to sit with me to be given the overview of our core system and flow between our many departments
Being a Credit Union we could create policies and procedures, I created new efficient procedures and ideas for training, transaction types, record retention, security items, and a master transaction key for our core system
I completed audits on teller drawers, cash machines, and vaults
In our Security Committee I was involved with all operational audits such as silent alarms, all clear testing, fire drills, etc
I was then promoted to Teller Supervisor where at the highest overlooked a team of 9 employees in the Service Department
In this role I continued to look through procedural eyes and create streamline workflows between departments which in gaining feedback from our department was at a high level of priority
I began to work closely with Human Resources I managed scheduling, timecards, and on going training and performance reviews
I was involved in revamping a lot of dated processes like corrective action plans and agreements
I participated in projects such as our Remote
Deposit Capture feature for our mobile app, the instant issue debit card machine project, I not only was involved but implemented training to our staff
I cross trained with many departments and assisted where it was needed in the credit union, I assisted our Member Service Representatives with loan intake or new account openings
If backed up I would assist in the Contact Center and take phone calls, I assisted our
Finance Department with balancing and researching GL or balancing discrepancies for the Credit Union as a whole
I enjoyed being able to train with new employees even if they were hired for another department my position allowed me to meet and welcome new hires and provide a positive experience after the initial onboarding with HR
I created a training checklist and outlines for the employee to follow so they can have a visual piece to monitor their completion, I took pride in my position and I always assisted and encouraged not only my employees but other peers to keep internally growing within the Credit Union.
Maintained optimal financial controls by securing funds and making accurate transactions.
Managed and balanced cash vault, audits and general ledger accounts.
Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement Clairetegies.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
Customer Service Rep, 05/2014 to 07/2014 Bass Pro Shops – Post Falls, ID,
I was a customer service representative for Convergys which was a call center, I worked for the Walgreens pharmacy and assisted patients with refills and prescription orders
I spoke to Physician's offices and
Walgreen Pharmacist and Techs directly during phone calls depending on the need
We were coached on our call times, this assisted me with time management and multitasking skills, I also learned how to handle low to high stress situations daily
I believe working in a call center setting assist anyone with strong customer service skills as it is was weighed very heavily at performance reviews.
Cashier/Customer Service, 04/2011 to 03/2014 University Of Arizona Parking And Transportation – City, STATE,
During High school as a, job I was a Cashier for the U of A special events department.
I was responsible for the assigned bank bag for a certain event
Dollar amounts varied on the volume of the event at the University Campus
I would be responsible for validating parking and balancing my bank bag after each event
The experience with the public and the high stress of crowds of assisted me in my balancing and multitasking skills
I learned how to handle difficult interactions with patrons and made it my job to resolve the matter.
Education and Training
High school diploma: , Expected in 05/2013 Tucson Magnet High School - Tucson, AZ GPA:
Certifications
Cash handling (10+ years)
Customer service (10+ years)
Recruiting
Change Management
Certifications and Licenses
Certified Notary Public
Certified Credit Union Financial Counselor
Accomplishments
Created highly effective new program that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
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