Committed ,focused and reliable professional with several years of leadership experience in retail management seeking to secure a challenging position that will enable me to use my planning ability, management skills, attention to detail, team-player mentality and loyalty that enhances my knack to comprehend the “big picture” to mission and excite accordingly with a progressive and exciting organization that supports professional growth and development.
Skills
Transaction processing
Currency packaging
Cash counting
Deposit and withdrawal management
Regulatory compliance
Upselling skills
Compliance, banking laws and regulations
Business development
Consumer banking specialist
Night and safe deposit procedures
Accounting systems and software
Cash handling
Relationship building and management
Work History
Bank Teller/New Accounts Representative, 03/2019 - Current Cumberland Farms – Westbrook, ME,
Reconciled cash drawer and resolved discrepancies.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Sold and cross-sold bank products to new and existing customers.
Placed orders for customer checks and verified starting numbers.
Counted and packaged currency and coins.
Accessed computerized financial information to answer questions related to specific accounts.
Provided customer records on demand, including account statements and copies of checks.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Audited fellow teller currency to contribute to dual-control procedures.
Removed mulilated currency from circulation.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Store Manager, 08/2018 - 03/2019 Uptown Cheapskate – City, STATE,
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed, hired and developed top talent to strengthen workflow and productivity.
Supervised guests at front counter, answering questions regarding products.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Hired, trained and evaluated personnel in sales and marketing.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Planned budgets and authorized payments and merchandise returns.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Jewelry Department Manager, 03/2015 - 08/2018 JC Penney Co Inc. – City, STATE,
Maintained customer jewelry pieces by making repairs and modifications such as soldering pieces, altering sizes and adding new clasps or mountings.
Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Produced models for jewelry runs using materials such as wax, metal, clay and plaster.
Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Supported marketing programs and campaigns with content and messaging to drive demand.
Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Monitored social media and online sources for industry trends.
Developed strategy and managed market communications that drove product demand.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Created positioning and key messages to differentiate business solutions and products in market.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Education
Bachelor of Science: Nursing , Expected in 05/2015 - University of Arizona - Tucson, AZ GPA:
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