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Bank Teller/New Accounts Representative Resume Example

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AS
BANK TELLER/NEW ACCOUNTS REPRESENTATIVE
Professional Summary

Committed ,focused and reliable professional with several years of leadership experience in retail management seeking to secure a challenging position that will enable me to use my planning ability, management skills, attention to detail, team-player mentality and loyalty that enhances my knack to comprehend the “big picture” to mission and excite accordingly with a progressive and exciting organization that supports professional growth and development.

Skills
  • Transaction processing
  • Currency packaging
  • Cash counting
  • Deposit and withdrawal management
  • Regulatory compliance
  • Upselling skills
  • Compliance, banking laws and regulations
  • Business development
  • Consumer banking specialist
  • Night and safe deposit procedures
  • Accounting systems and software
  • Cash handling
  • Relationship building and management
Work History
03/2019 - Current Bank Teller/New Accounts Representative | Canyon Community Bank - Oro Valley , Arizona
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Provided customer records on demand, including account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mulilated currency from circulation.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
08/2018 - 03/2019 Store Manager | Uptown Cheapskate - Tucson, United States
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Supervised guests at front counter, answering questions regarding products.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Planned budgets and authorized payments and merchandise returns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
03/2015 - 08/2018 Jewelry Department Manager | JC Penney Co Inc. - Tucson, United States
  • Maintained customer jewelry pieces by making repairs and modifications such as soldering pieces, altering sizes and adding new clasps or mountings.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Produced models for jewelry runs using materials such as wax, metal, clay and plaster.
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Monitored social media and online sources for industry trends.
  • Developed strategy and managed market communications that drove product demand.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Created positioning and key messages to differentiate business solutions and products in market.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Education
05/2015 University of Arizona, Tucson, AZ Bachelor of Science: Nursing
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Resume Overview

Companies Worked For:

  • Canyon Community Bank
  • Uptown Cheapskate
  • JC Penney Co Inc.

School Attended

  • University of Arizona

Job Titles Held:

  • Bank Teller/New Accounts Representative
  • Store Manager
  • Jewelry Department Manager

Degrees

  • Bachelor of Science : Nursing

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