Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures. Also has high level of management skills that will eventually lead to the number one goal to have its one own TEAM!
Skills
Cash handling expertise
Rapid data entry skills
Compliance, banking laws and regulations
Savvy relationship-builder
Night and safe deposit procedures
Goal-oriented
Positive
Cheerful
People-oriented
Detail-oriented
Excellent time management skills
High level of accuracy
Flexible
Team player
Organized
Trusted key holder
Exceptional communication skills
Quick learner
Proficient in cash management
Effective leader
Efficient multi-tasker
Customer service-oriented
Education
Bryman College1202 Elmwood Park Blvd. New Orleans, LA 70123Expected in October 2004 ā āDental Assistant/X-Ray Certificate:Dental Assistant - GPA:
Delgado Community College2600 General Meyer Ave. New Orleans, LA 70114Expected in December 2003 ā āTransferred to Bryman College:General Studies - GPA:
Cabrini High School1400 Moss St. New Orleans, LA 70119Expected in May 2000 ā āHigh School Diploma: - GPA:
Certifications
2012 Essential Teller Supervisor Issues from LBA* 2013 Bankers School for Supervisory Training from LBA*
*LOUISIANA BANKERS ASSOCIATION*
Work History
Heritage Financial Corporation - Bank Teller Yakima, WA, 01/2008 - Current
I began working in the Westwego location in February of 2008. In October of 2008, I requested a transfer to the Marrero location due to the high volume of customers and the ability to learn more about banking. I learned the basic everyday transactions of deposits and withdrawals along with opening and closing accounts. I also learned how to open certificate of deposits along with closing them or even do partial withdrawals if needed, including individual retirement accounts (IRA's). In May of 2012 I was promoted to Senior Teller of the Marrero location. I learned more about the management side of banking including running a smooth office and how to maintain not only my own personal teller drawer, but also my own vault drawer. I made decisions regarding holds on a case by case status. I also pulled the NSF activity lists a few times and made decisions on the customers who were pulled on those days. I gave overrides, helped/taught tellers information that they were not confident with and also had the ability to sign bank checks and official checks. I ran the teller line smoothly from the lunch schedules to working as a Team. For there is a variety of jobs I learned and performed with high quality work, I had yet had the advantage to learn about mortgage loans or equity lines of credit. In May of 2014, I was reassigned to the Metairie location as a teller. As I enter into my seventh year of banking, I learned all positions of banking and hope to further my career and move up the corporate ladder. Here are some jobs I perform:
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Continued education on current banking products and services through [Yearly ABA online classes as well as training at the Main Office].
Processed quarterly Vault and ATM audits with a zero error rate.
Coordinated daily cash reconciliation at a high-volume location.
Handled various accounting transactions.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Maintained friendly and professional customer interactions.
Trained and directed [four] new hires during department orientations.
The Honeybaked Ham Company - Supervisor/Key Carrier City, STATE, 2006 - 07/2007
I began working there after Katrina as a sales associate. I sold hams and lunches on a daily basis. I began learning the catering side and being trained on how to glaze hams. I was quickly moved up to Supervisor/Key Carrier. I was responsible for opening or closing the store. I also was responsible for any deposits that needed to be made as well as counting each sales person cash drawer and insuring the inventory of all products were consistent with our daily logs. I also made catering deliveries on a daily basis.
Answered an average of [25] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientĆØle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Learned, referenced and applied product knowledge information.
Participated in physical inventory counts every time period.
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