Bank Teller resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.
Self-motivated, works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Skills
Check cashing
Accurate money handling
Security compliance
Check ordering
Statement printing
Currency and coin counter
Safe and vault operation
Exceptional customer service
Experience
Bank Teller, 11/2019 to 06/2020 Pacific Western Bank – Chevy Chase, MD,
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Maintained optimal financial controls by securing funds and making accurate transactions.
Counted as much as $150,000 in daily funds with manual and machine-assisted methods.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Entered transactions into computer and issued customer receipts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Reconciled cash and checks against computer records at end of shift.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Explained bank services, financial products and applicable fees to customers.
Recommended bank products and services to current and prospective customers.
Processed about 20 customer transactions hourly while demonstrating extreme attention to detail.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Identified and reported suspicious behavior to security personnel as appropriate.
Served approximately 65 to 100 customers each shift, remaining composed and professional even in high-stress situations.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Prepared official checks for customer and internal bank needs.
Responded and assisted customers with account inquiries and updates.
Customer Service Representative, 12/2011 to 05/2013 Arthur J Gallagher & Co. – Birmingham, AL,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Escalated customer concerns, and inventory requirements to supervisors.
Assessed policy coverage and pulled contracts for review.
Verified details with policyholders and requested additional information.
Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
Assisted new policyholders with processing claims.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Answered 50+ inbound calls per day
Assisted customers with car rental coverage
Referral Coordinator, 12/2001 to 04/2011 Trinity Health Corporation – River Forest, IL,
Verified documents and associated records to catch and resolve discrepancies.
Developed productive working relationships with numerous insurance company representatives.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Managed up to 100 patient referrals daily.
Selected by supervisor to train new hires on departmental processes and software.
Prepared all required treatment records and reports.
Gathered community resources and coordinated referrals to obtain services.
Utilized computerized Resource Electronic Health Record (EHR) system.
Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for hard work.
Answered approximately 15 calls per hour to answer customer questions.
Education and Training
GED: , Expected in Springfield Central High School - Springfield, MA GPA:
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