LiveCareer-Resume

bank teller resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Asset Management
  • Money Handling
  • Relationship Building
  • Cash Supply Orders
  • Verbal and Written Communication
  • Information Processing
  • Product and Service Sales
  • Regulatory Compliance
  • Attention to Detail
  • Task Prioritization
  • Customer Service-Oriented
  • Data Security and Validation
  • Problem Solving
  • Recordkeeping and Documentation
  • Honest and Ethical
  • Data Entry
  • Honest and Dependable
Experience
Bank Teller, 09/2019 to Current
First Midwest BankPalos Heights, IL,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Explained bank services, financial products and applicable fees to customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Opened new checking and savings accounts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Reconciled cash and checks against computer records at end of shift.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Built and maintained client relationships through quality, personalized interactions.
  • Directed specific questions to appropriate branch personnel.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Delivered exceptional service to customers in person or over telephone.
  • Maintained confidentiality of bank records and client information.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Style Team Member/Guest Service Representative, 11/2016 to 05/2020
White Plains Hospital CenterWhite Plains, NY,
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Pharmacy Assistant, 11/2003 to 11/2007
Raley's And BelairScotts Valley, CA,
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Performed filing, copying, faxing and other clerical tasks.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Helped pharmacy staff prepare medications and fill orders.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Entered current customer, payment and inventory information into system to keep data accurate.
  • Answered customer questions about prescribed and OTC medications.
  • Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
  • Prepared medication labels with item name and quantity.
  • Restocked shelves and prepared expired drugs for return.
  • Opened incoming supplies and stocked in correct locations.
  • Reviewed order information against computer database.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Supported pharmacist in preparing daily prescriptions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Returned dispensed prescriptions to stock if not picked up within set timelines and performed reverse billing in system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Coordinated patient prescription counseling with pharmacist.
  • Compiled customer demographic, allergy and medical history background.
  • Monitored and checked expiration dates on drugs in stock.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
  • Followed strict confidentiality protocols to protect customers' private medical information.
Cashier , 09/2002 to 11/2003
Rite Aid/ Rite Aid PharmacyCity, STATE,
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
High School Diploma: , Expected in 06/2002 to Williamsport Area Senior High School - Williamsport, PA
GPA:

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Resume Overview

School Attended

  • Williamsport Area Senior High School

Job Titles Held:

  • Bank Teller
  • Style Team Member/Guest Service Representative
  • Pharmacy Assistant
  • Cashier

Degrees

  • High School Diploma

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