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bank teller resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated to apply education and professional abilities to enhance clerical operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft and outlook with advanced interpersonal abilities.

Skills
  • Savings management
  • Cross-selling expertise
  • Check cashing
  • Computer act knowledge
  • Time management
  • Organized
  • Risk management evaluation background
  • MS Office proficient
  • Exceptional customer service
  • Excellent communication skills
Experience
12/2017 to Current Bank Teller Applied Card Systems | Wilmington, DE,
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
  • Prepared official checks for customer and internal bank needs.
  • Reduced bank errors by more than 50% by double checking transactions and using The navigator System
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Served approximately 80 customers each shift, remaining composed and professional even in high-stress situations.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Reconciled cash and checks against computer records at end of shift.
  • Recommended bank products and services to current and prospective customers.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100 %.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Processed 20 customer transactions hourly while demonstrating extreme attention to detail.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
02/2013 to 05/2018 Waitress Supervisor IHOP International House Of Pancakes | City, STATE,
  • Oversaw food preparation, production and presentation according to quality standards.
  • Redesigned training program for new employees to decrease training time by 50%
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Planned and managed menus for weekly offerings and special events.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
10/2011 to 03/2013 Waitress/Dietary Aide Vista Del Monte Retirement Community | City, STATE,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Education and Training
Expected in 06/2012 to to High School Diploma | Dos Pueblos Senior High School, Goleta, CA GPA:
Expected in to to Associate of Science | Nursing Santa Barbara City College, Santa Barbara, CA GPA:

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Resume Overview

School Attended

  • Dos Pueblos Senior High School
  • Santa Barbara City College

Job Titles Held:

  • Bank Teller
  • Waitress Supervisor
  • Waitress/Dietary Aide

Degrees

  • High School Diploma
  • Associate of Science

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