LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Resource Estimation
  • Recordkeeping and Documentation
  • Data Entry
  • Data Security and Validation
  • Relationship Building
  • Attention to Detail
  • Bill Payment Receipt
  • Account Services
  • Honest and Ethical
  • New Account Setup
  • Information Processing
  • Sorting and Filing
  • Complex Information Interpretation
  • Customer Service
  • Customer Service-Oriented
  • Payment Processing
  • Discrepancy Resolution
  • Task Prioritization
  • Quality Control
  • Verbal and Written Communication
  • Regulatory Compliance
  • Problem Solving
  • Team Leadership
  • Staff Assistance
  • Analytical Thinking
  • Team Cooperation
  • Pleasant and Personable
  • Accounting Software
  • Decision Making
  • Time Management
  • Financial Statements
  • Reliable and Responsible
  • Account Security
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • LiveChat Messaging
  • Inbound and Outbound Calling
  • Document and Records Management
Work History
Bank Teller, 08/2010 - 08/2012
 Applied Card Systems – Rehoboth Beach, DE,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with closing accounts, and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records on demand, including account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered telephone inquiries on banking products, including checking, and savings accounts.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Library Assistant, 08/2007 - 05/2009
 Geo Group Inc. – Miami, FL,
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Helped children select appropriate reading level library books.
  • Answered questions from patrons and helped to find desired materials.
  • Entered new transactions and updated records of library users.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Kept detailed records of lending transactions and library users.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Placed books on proper shelves when returned to circulation.
Bank Teller, 08/2006 - 07/2007
 Applied Card Systems – Wilmington, DE,
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records on demand, including account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Bank Teller, 06/2003 - 07/2006
 Applied Card Systems – Glen Mills, PA,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Removed mutilated currency from circulation.
  • Provided customer records on demand, including account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
Education
Associate Degree of Applied Technology: Medical Orrice-Medical Records Option AAT, Expected in 05/2003
-
Maysville Community And Technical College - Maysville, KY,
GPA:
High School Diploma: , Expected in 06/2001
-
Montgomery County High School - Mt. Sterling, KY,
GPA:
Certifications
  • Medical Records Clerk
  • Office Assistant
  • Medical Receptionist
  • Receptionist
Additional Information

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Resume Overview

School Attended

  • Maysville Community And Technical College
  • Montgomery County High School

Job Titles Held:

  • Bank Teller
  • Library Assistant
  • Bank Teller
  • Bank Teller

Degrees

  • Associate Degree of Applied Technology
  • High School Diploma

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