Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I strive to give customers superior customer experience, to the best of my ability. Working in customer service for over 6 years, gives me the confidence I need to exceed expectations while building positive customer relationships. Experienced banking professional with superior attention to detail and highly ethical nature. Excellent sales, service and time management abilities. Excellent listening skills combined with problem solving skills. Lifeguard consistently remains calm and focused in stressful environments. Committed to promoting safety. Attentive with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.

Skills
  • Natural leader
  • Excellent driving record
  • Above and beyond customer service
  • Motivated team player
  • Personable
  • Skilled problem solver
  • Active listening and problem solving skills
  • POS systems knowledge
  • Microsoft Word, PowerPoint, Google Docs, Google slideshow
  • Consistently meets sales goals
  • Positive attitude
  • Cheerful and energetic
  • Approachable
  • Detail-oriented
  • Relationship building and management
  • Deposit and Withdrawals
  • Sales Goals
  • Account updating
  • Stocking and Replenishing
  • Cash handling Management
  • Lifeguard Operations
  • Public safety
  • CPR certified
  • Training and mentoring
Work History
Bank Teller, 01/2018 to 01/2021
Applied Card SystemsGlen Mills, PA,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Managed over at least 30 customer calls per day
  • Managed over 50-300 customer needs in branch per day
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Removed mutilated currency from circulation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Provided customer records on demand, including account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Stocked supplies for customers and personal teller station.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Seasonal Sales Associate, 10/2017 to 12/2017
Rural KingGreenville, OH,
  • Engaged with customers to effectively build lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Organized/restocked racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Meet sale goals/expectations during scheduled shifts
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Assist with floor sets, window changes, visual presentations, signage placement, etc. as directed
  • Abide by policies and procedures as directed
  • Available for varied weekly shifts including weekend, closing and peak shifts
  • Cleaned and organized store, including checkout desk and displays, Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Operated cash register for cash, check and credit card transactions
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cashier, 04/2016 to 09/2016
Goodwill Of North GeorgiaTyrone, GA,
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Managed over 50 customer needs per day
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized store, including checkout desk and displays
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Operated cash register for cash, check and credit card transactions
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Welcomed customers into store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Life Guard and Daycare Attendant , 10/2015 to 07/2016
The Dalles Fitness And Court ClubCity, STATE,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Introduced children to educational games and activities to boost learning.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Consulted with families to discuss activities and behaviors of each child.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Made healthy snacks and meals for 10-20 children.
  • Established and maintained a safe play environment for children.
  • Closely monitored children's play activities to verify safety.
Education
Associate of Science: , Expected in 06/2021
Mt. Hood Community College - Gresham, OR
GPA:
Associate of General Studies: , Expected in 06/2021
Mt. Hood Community College - Gresham, OR
GPA:
High School Diploma: , Expected in 06/2017
The Dalles High School - The Dalles, OR
GPA:
Certifications

CPR/AED Certified

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Resume Overview

School Attended

  • Mt. Hood Community College
  • Mt. Hood Community College
  • The Dalles High School

Job Titles Held:

  • Bank Teller
  • Seasonal Sales Associate
  • Cashier
  • Life Guard and Daycare Attendant

Degrees

  • Associate of Science
  • Associate of General Studies
  • High School Diploma

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