I strive to give customers superior customer experience, to the best of my ability. Working in customer service for over 6 years, gives me the confidence I need to exceed expectations while building positive customer relationships. Experienced banking professional with superior attention to detail and highly ethical nature. Excellent sales, service and time management abilities. Excellent listening skills combined with problem solving skills. Lifeguard consistently remains calm and focused in stressful environments. Committed to promoting safety. Attentive with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.
Skills
Natural leader
Excellent driving record
Above and beyond customer service
Motivated team player
Personable
Skilled problem solver
Active listening and problem solving skills
POS systems knowledge
Microsoft Word, PowerPoint, Google Docs, Google slideshow
Consistently meets sales goals
Positive attitude
Cheerful and energetic
Approachable
Detail-oriented
Relationship building and management
Deposit and Withdrawals
Sales Goals
Account updating
Stocking and Replenishing
Cash handling Management
Lifeguard Operations
Public safety
CPR certified
Training and mentoring
Work History
Bank Teller, 01/2018 to 01/2021 Applied Card Systems – Glen Mills, PA,
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Managed over at least 30 customer calls per day
Managed over 50-300 customer needs in branch per day
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Seasonal Sales Associate, 10/2017 to 12/2017 Rural King – Greenville, OH,
Engaged with customers to effectively build lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Organized/restocked racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Meet sale goals/expectations during scheduled shifts
Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
Assist with floor sets, window changes, visual presentations, signage placement, etc. as directed
Abide by policies and procedures as directed
Available for varied weekly shifts including weekend, closing and peak shifts
Cleaned and organized store, including checkout desk and displays, Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Operated cash register for cash, check and credit card transactions
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cashier, 04/2016 to 09/2016 Goodwill Of North Georgia – Tyrone, GA,
Stocked and replenished merchandise according to store merchandising layouts.
Managed over 50 customer needs per day
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized store, including checkout desk and displays
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Operated cash register for cash, check and credit card transactions
Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Welcomed customers into store and helped them locate items.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Life Guard and Daycare Attendant , 10/2015 to 07/2016 The Dalles Fitness And Court Club – City, STATE,
Enforced rules and managed behavior through developmentally appropriate discipline.
Maintained effective schedule balance between rest periods, active play and instruction.
Introduced children to educational games and activities to boost learning.
Distributed food, napkins and beverages in preparation for snack time.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Consulted with families to discuss activities and behaviors of each child.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Made healthy snacks and meals for 10-20 children.
Established and maintained a safe play environment for children.
Closely monitored children's play activities to verify safety.
Education
Associate of Science: , Expected in 06/2021 Mt. Hood Community College - Gresham, OR GPA:
Associate of General Studies: , Expected in 06/2021 Mt. Hood Community College - Gresham, OR GPA:
High School Diploma: , Expected in 06/2017 The Dalles High School - The Dalles, OR GPA:
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