bank teller customer service representative resume example with 12+ years of experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Bilingual: Haitian Creole
- Written/oral communication
- Cash handling expertise
- Leadership Abilities
- Analytical/Critical Thinking
- Account Management
- ICD- 10
- Team Player
- Research skills
- Complaint resolution
- Inbound/Outbound Calling
- Staff education/training
- Microsoft Suite Knowledge
- Bill Payment Receipt
- Cash Drawer Reconciliation
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upselling Products and Services
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Account Management
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Customer Data Confidentiality
- Electronic Information Systems
- Customer Inquiry Response
Lake Oswego, OR, 07/2013 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Collected loan payments and placed holds on accounts for uncollected funds, according to organizational
procedures.. - Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Verified checks, cash, credit cards, endorsements and identification to prevent negligent error or fraud.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Benton, AR, 06/2012 - 03/2013
- Answered approximately 100-250 inbound calls daily in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
City, STATE, 11/2009 - 06/2012
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
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Resume Overview
School Attended
- Broward College
- Stranahan High School
Job Titles Held:
- Bank Teller/Customer Service Representative
- Customer Service Representative
- Cashier/Customer Service Representative
Degrees
- Associate of Science
- High School Diploma
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