LiveCareer-Resume

bank teller resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Verbal and Written Communication
  • Discrepancy Resolution
  • Currency Counting Machines
  • Problem Solving
  • Transaction Error Identification
  • Bill Payment Receipt
  • Customer Service
  • Honest and Ethical
  • Cashier's Checks
  • Sorting and Filing
  • Customer Service-Oriented
  • Cash Drawer Reconciliation
  • Attention to Detail
  • Information Processing
  • Payment Processing
  • Signature Verification
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Responding to Difficult Customers
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • De-escalation Techniques
  • Sales Report Generation
  • Promoting Brand and Company Identity
  • Sales Quota Achievement
  • Time Management
  • Multi-Line Phone Systems
Work History
Bank Teller, 10/2017 - 08/2018
Western Alliance Bancorporation Beverly Hills, CA,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Reconciled cash drawer and resolved discrepancies.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Counted and packaged currency and coins.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
Customer Service Representative, 02/2015 - 03/2017
Carlisle Companies Incorporated Port Saint Lucie, FL,
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Human Service Worker, 08/2012 - 02/2015
Milestone Retirement Communities Lexington, KY,
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Described procedures, requirements and benefits to clients and interested parties.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Acted as mandatory reporter of abuse in confidential and conscious manner.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Educated potential participants on available services and processes to engage in program.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Oversaw day-to-day activities of residents in Inpaitent facility.
Server, 06/2005 - 07/2012
Patrick's Café City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
Education
GED: , Expected in 07/2005
-
Kingman High School - Kingman, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Kingman High School

Job Titles Held:

  • Bank Teller
  • Customer Service Representative
  • Human Service Worker
  • Server

Degrees

  • GED

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