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Bank Teller Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Team-oriented very professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 15 years experience in customer service settings, including retail and professional specialty departments. Hardworking and reliable customer service with strong ability in sales and leadership. Offering friendly, knowledgable skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Cross-selling expertise
  • Check cashing
  • Savings management
  • Security compliance
  • Statement printing
  • Customer service skills
  • Accurate money handling
  • Check ordering
  • Safe and vault operation
  • Cash dispenser operation
  • Currency and coin counter
  • International funds transfer process expertise
  • Exceptional customer service
  • Strong work ethic
  • Approachable
  • Sales expertise
  • Friendly
Experience
07/2018 to Current
Bank Teller Smartfinancial, Inc. Knoxville, TN,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Counted as much as $90,000.00 in daily funds with manual and machine-assisted methods.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Processed 15-20 customer transactions hourly while demonstrating extreme attention to detail.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
04/2017 to 04/2018
License Division Smartfinancial, Inc. Sevierville, TN,
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Proctored examinations for probate licensing, monitoring security, collecting paperwork and checking answers against correct responses.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Answered several calls per day to answer customer questions.
  • Handled all delegated tasks, including background checks and boat license.
03/2012 to 04/2017
Bank Teller Cavender's Marietta, GA,
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Processed 10-15 customer transactions hourly while demonstrating extreme attention to detail.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Reconciled cash and checks against computer records at end of shift.
  • Prepared official checks for customer and internal bank needs.
  • Recommended bank products and services to current and prospective customers.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
10/2006 to 03/2012
Head Cashier Dollar Tree City, STATE,
  • Greeted customers and responded to informational requests.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Trained new employees in cashiering procedures, offering assistance in resolving many issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Cross-trained in lead roles in order to provide skilled backup for team members.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisors for remediation.
  • Helped customers find specific products, answered questions and offered advice.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Expected in 08/1998
High School Diploma:
Northview High School - Dothan Al,
GPA:
Expected in
:
Wallace College - Dothan Al,
GPA:
  • Major in Psychology
Certifications

Award in Top Customer Service Training 2007

Award in Customer Service Training 2008

Award in Customer Service and Leadership 2014

Award Of Excellence for Fraud 4th Quarter 2018

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Resume Overview

School Attended
  • Northview High School
  • Wallace College
Job Titles Held:
  • Bank Teller
  • License Division
  • Bank Teller
  • Head Cashier
Degrees
  • High School Diploma
  • Some College (No Degree)