Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Payment collection
Product upselling
Currency and coin counter operations
Excellent communication skills
Debt and credit management
Risk management evaluation background
Safe and vault operation
Sales expertise
Asset Management
Work History
08/2020 to 02/2021Bank TellerMonarch Casino Black Hawk | Black Hawk, CO,
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Responded and assisted customers with account inquiries and updates.
Maintained optimal financial controls by securing funds and making accurate transactions.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Recommended bank products and services to current and prospective customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
07/2017 to 11/2017CarhopSonic Drive-In | Thomson, GA,
Sonic Drive-In, Car Hop
Performed all position responsibilities accurately and in a timely manner
Prepare food orders efficiently within 2-3 minutes
Performing other job related duties as assigned or required including, but not limited to, preparing drinks, ice cream menu items or taking guests orders
Prepare drinks and desserts for patrons
Clear trays and trash from guests' cars, patio, Drive-Thru parking lot and property
Took food orders and relayed orders to kitchens or serving counters
Perform other job related duties
Skill Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, weekends and holidays
Wear required uniform and appropriate personal protective equipment as outlined in the sonic drive-in operations manual
Perform frequent washing and sanitizing of food areas, food preparation tools, and hands
Perform other job related duties as assigned or required including, but not limited to, preparing drinks, ice cream menu items or taking guests orders
Respond to guests requests in a respectful manner
Serve food to customers in an efficient manner
Disposes of trash into dumpsters Clear trays and trash from guests' cars, patio, Drive Thru parking lot and property
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom
Served food to customers from restaurant to car in skates Make ice cream and drinks, bag food
Preparing drinks and expediting the order sacking process
Take food orders, bag food orders, deliver food orders on roller skates, interact with customers to see how food was and if needed anything.
Performed shift change tasks each day to keep store efficient and neat.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Promoted customer loyalty by efficiently handling food and service complaints.
09/2016 to 06/2017CarhopSonic Drive-In | Waynesboro, GA,
Sonic Drive-In, Car Hop
Performed all position responsibilities accurately and in a timely manner
Prepare food orders efficiently within 2-3 minutes
Performing other job related duties as assigned or required including, but not limited to, preparing drinks, ice cream menu items or taking guests orders
Prepare drinks and desserts for patrons
Clear trays and trash from guests' cars, patio, Drive-Thru parking lot and property
Took food orders and relayed orders to kitchens or serving counters
Perform other job related duties
Skill Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, weekends and holidays
Wear required uniform and appropriate personal protective equipment as outlined in the sonic drive-in operations manual
Perform frequent washing and sanitizing of food areas, food preparation tools, and hands
Perform other job related duties as assigned or required including, but not limited to, preparing drinks, ice cream menu items or taking guests orders
Respond to guests requests in a respectful manner
Serve food to customers in an efficient manner
Disposes of trash into dumpsters Clear trays and trash from guests' cars, patio, Drive Thru parking lot and property
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom
Served food to customers from restaurant to car
Make ice cream and drinks, bag food
Preparing drinks and expediting the order sacking process
Take food orders, bag food orders, deliver food orders, interact with customers to see how food was and if needed anything.
Performed shift change tasks each day to keep store efficient and neat.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Promoted customer loyalty by efficiently handling food and service complaints.
01/2016 to 09/2016Cashier, Bakery and Cold Bar AttendantSirloin Stockade | City, STATE,
Sirloin Stockade, Cashier, bakery, and cold bar attendant
Accept cash, checks, or bankcards for payment
Set up and closed down cashier and server stations Provide information on procedures or policies
Issue receipts, refunds, credits, or change due to customers
Took orders, run cash/credit orders at register, serve drinks and food, clean, count money at end of shift, train other people
Cook and maintain cold bar/bakery
Provided friendly service with a cheerful attitude
Trained new employees as well as regular serving tasks
Directed and meet needs of customers.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Education
Expected in 2022Associate Degree | Business
Administration and ManagementTulsa Community College, Tulsa, OK, GPA:
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