Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
SUMMARY
Highly enthusiastic customer service professional with six years client interface experience. Dependable customer service representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with6 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven Department Manager with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
ACCOMPLISHMENTS
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Sales
Consistently generated additional revenue through skilled sales techniques.
Rewarded Employee of the month
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Worked multiple work positions at once; sales, cashiering, hosting serving and maintaining forms and paper work
CORE STRENGTHS
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Adaptive team player
Opening/closing proceed
Experience
Bank Teller, 10/2016 - 05/2017 Truist Financial Corporation – Newport News, VA,
Working as a team member performing telephone educate, processing all bill payments, product assistance, cashing or depositing cash or checks and keeping things clean, neet and pleasing to the eye.
Expressed appreciation and invited customers to return to our place of business.
Answered and resolved questions about accounts, debit or credit cards, pending transactions and much more.
Quick to resolve Customer complications and unsatisfied experiences.
Quick to assist customer in feeling welcome and at easy with excellent customer assistance.
Scanning and filling all important documents and double checking all work to confirm all is correct and in its own and right place.
Department Manager, Deli Associate, 02/2015 - 10/2016 Wal-Mart Super Center – City, STATE,
Cake Decorator, Bread Baker, Donut Maker Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Trained 3 to 4 new employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Cashier, Sales Associate, Hostess, Server, Truck Handler, 05/2014 - 07/2015 Crackle Barrel Country Store – City, STATE,
Expressed appreciation and invited customers to return to the store.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Kennel Tech, Receptionist, Vet Assistant, 07/2013 - 07/2014 VALLEYDALE ANIMAL CLINIC – City, STATE,
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Answered and set up appointments.
Quick to resolve Customer complications and unsatisfied Experiences also troubling Questions about product, the use for them and side effects that could come in place.
Education and Training
High school Diploma: , Expected in 2011 - Cahawba Christian Academy - Centerville, AL GPA: Student body government representative
*First Priority Leader
*Graduation Coordinator
*Class President
*Year Book Producer
*Coursework in Business, Marketing and Communications
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