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Bank Teller Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I entered the Job industry in 2016, and I am eager to improve and establish service procedures to maximize team efficiency and customer satisfaction. Specializing in quality, speed, and performance improvements in all aspects of customer relations.

Skills
  • Communications skills
  • People Skills
  • Effective team player
  • Energetic work attitude
  • Active listening skills
  • Strong work ethic
  • Time management
  • Dependable and reliable
  • Resolution-oriented
  • Organized
  • Telecommunication skills
  • Cash handling accuracy
Experience
Heritage Financial Corporation - Customer Service Representative
Burlington, WA, 05/2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
  • Explained benefits, features and recommendations to maximize client retention.
Jbs Usa - Bank Teller
Morrilton, AR, 04/2020 - 04/2022
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction rates
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Prepared official checks for customer and internal bank needs.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Recommended bank products and services to current and prospective customers.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Reconciled cash and checks against computer records at end of shift.
  • Explained bank services, financial products and applicable fees to customers.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Chicken Salad Chick Pooler - Front End Associate
Savannah, GA, 04/2019 - 03/2020
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Maintained clean and clutter-free front-end area.
  • Monitored coworker equipment use and processes to minimize accidents.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
  • Assisted customers with store and product complaints.
  • Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Replenished shelves to maintain adequate merchandise levels.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Organized store by returning all merchandise to its proper place and restocked displays.
Fenix Parts Inc - Team Member
Hurst, TX, 03/2017 - 04/2019
  • Completed additional learning opportunities to advance knowledge as a senior team member.
  • Corrected issues in a timely manner to maintain productivity goals.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn all required tasks quickly to maximize performance.
  • Drove team success by completing jobs quickly and accurately.
  • Stocked and rotated inventory.
  • Organized the store by returning all merchandise to its proper place.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Created new processes and systems for increasing customer service satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Expressed appreciation and invited customers to return to the store.
  • Ensured great quality service through each product being served, while maintaining expectations and company guidelines
Company Name - Sales Associate
City, State, 04/2016 - 11/2016

In this previous job I was responsible for distributing customer service, having multiple encounters I :

  • Guided customers in choosing items that reflected personal style and shape.
  • Recommended merchandise based on customer needs.
  • Developed and executed sales promotions.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges. 
  • Increased purchase totals by recommending additional items.
  • Organized items in visually appealing manner.
Education and Training
Burlingame High School Burlingame, CA Expected in 2017 High School Diploma : General Education - GPA :
Delta College Stockton, CA, Expected in 2018 GED : - GPA :
Christian Life College Stockton, CA, Expected in 08/2019 : Bible And Theology Major - GPA :
  • Currently enrolled
  • Seeking to graduate with a BA at CLC
  • Involved in music ministry (Chorale)
  • Accredited private college
Activities and Honors
  • Drummer at My local Church in Stockton (Christian Life Center)
  • Involved with youth ministry and music ministry

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Resume Strength

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  • Target Job
  • Typos

Resume Overview

School Attended
  • Burlingame High School
  • Delta College
  • Christian Life College
Job Titles Held:
  • Customer Service Representative
  • Bank Teller
  • Front End Associate
  • Team Member
  • Sales Associate
Degrees
  • High School Diploma
  • GED

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