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Bank Teller Resume Example

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BANK TELLER
Summary

A self motivated professional with an excellent track record in a high volume bank teller position. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensures increased productivity and efficiency. A reliable and trustworthy individual with an in-depth knowledge of banking products and services.

Highlights
  • Exceptional customer service
  • Sales expertise
  • Inventory management background
  • Strong sense of banking ethics
  • Practiced knowledge of bank security systems
  • Debt and credit management
  • Cash dispenser operation
  • Safe and vault operation
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Team player
  • Organized
  • Strong work ethic
Experience
Bank Teller 04/2013 to Current Wells Fargo Vienna, VA
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Assists in the preparation and development of the store sales plan, promotional strategies and activities Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Identify counterfeit currency.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Cross-sell bank products and services.
  • Refer customers to the proper department for issues that cannot be resolved at the teller line.
  • Issue personal money orders and cashier's checks, accept orders and payment for U.S.
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
  • Ensure teller station is properly supplied.
  • Conduct audits vaults, ATMs and currency dispensers Follow procedures for removing accounts for dormancy.
  • Balance drawer daily, including periodic batching of cashed checks.
  • Process cash advances, redeem U.S.
  • Maintain appropriate currency logs.
  • Follow all bank policies and procedures.
  • Trains new tellers in bank practice and procedure.
  • Motivates the other bank tellers to remain friendly and professional at all times.
  • Shows the ability to remain professional at all times and put on a smiling face for customers.

Collection Representative 06/2012 to 04/2013 FAIR COLLECTION & OUTSOURCING BELTSVILLE, MD
  • Collect on multi housing, student accounts, military accounts, corporate accounts, and commercial accounts Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of collection and help from senior management when necessary to accelerate the collection process Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with debtor as well as client.
Service ASSISTANT 08/2011 to 06/2012 BMW OF STERLING STERLING, VA
  • Dispatch work to all technicians in a fair and equitable manner.
  • Utilize a daily hour production work sheet to ensure fairness in work distribution.
  • Notify responsible supervisor when a job is not on track to meet the promised time.
  • Ensure the shop is in compliance with equipment and facility. maintenance regulations
  • Answer phone calls and set appointments for customers that need service
  • Place follow up phone calls to the customer to ensure excellent customer satisfaction
  • Maintain knowledge of all applicable warranty policies to insure the repairs, documentation and procedures are handled in accordance with the established manufactures guidelines
  • Ensure all service technicians are in compliance with company objectives, standards or company policiesDemonstrates at least



Legal Analyst Manager 02/2009 to 08/2011 URBAN LIFESTYLE INVESTMENT GROUP ATLANTA, GA
  • Negotiate, review, edit, and draft contracts.
  • Conduct the legal research on prospective residential and commercial real estate properties.
  • Draft and review lease agreements
  • Prepare detailed reports on investment opportunities, and perform risk analysis.
  • Responsible for due diligence, risk allocation and integration efforts.
  • Review and synthesize complex contracts of potential private and public acquisition target companies.
  • Private and public acquisition target companies.
Customer Services Representative 09/2008 to 02/2009 WELL POINT BLUE CROSS BLUE SHIELD ALEXANDRIA, VA
  • Providing quality customer service to incoming customers.
  • Escalation calls by resolving the customers needs.
  • Resolving billing disputes and negotiating settlements for customers.
  • Handling over 125 customer calls per day.
  • Creating reports on available hours, calls taken average handle time, hold time, and abandonment rate using crystal reporting system.
  • Consistently exceeded the company goal of 96% service level on a daily basis by effectively monitoring the queue.
Collections Manager 12/2005 to 08/2008 JUST RIGHT AUTO DULUTH, GA
  • Managed a team of 115 agents responsibilities.
  • Monitoring quality assurance, maintain work schedules and assignments, and handling disciplinary action.
  • Increased collection totals by $9000.00 above company goals per month over 85% of the time.
  • Responsible for interviewing and hiring new talent.
  • Over $9 million a year in net revenue for the company yearly.
  • Provide coaching and training to new hires and lower level supervisors.
Education
High School Diploma 2001 Camden High School Camden , SC GPA: GPA: 3.0
Bachelor Degree: Business Administration 2016 STRAY UNIVERSITY Arlington, VA GPA: GPA: 3.0
Skills
Accounts Receivable, Balance, basic, billing, Bonds, cashier, coaching, contracts, credit, crystal, client, customer satisfaction, customer service, documentation, due diligence, edit, senior management, funds, hiring, IQ, legal research, Lotus Smart Suite, Microsoft Excel, money, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, negotiating, policies, quality, quality assurance, Express, real estate, repairs, reporting, risk analysis, sales, settlements, supervisor, phone, Type 65wpm
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Resume Overview

Companies Worked For:

  • Wells Fargo
  • FAIR COLLECTION & OUTSOURCING
  • BMW OF STERLING
  • URBAN LIFESTYLE INVESTMENT GROUP
  • WELL POINT BLUE CROSS BLUE SHIELD
  • JUST RIGHT AUTO

School Attended

  • Camden High School
  • STRAY UNIVERSITY

Job Titles Held:

  • Bank Teller
  • Collection Representative
  • Service ASSISTANT
  • Legal Analyst Manager
  • Customer Services Representative
  • Collections Manager

Degrees

  • High School Diploma 2001
    Bachelor Degree : Business Administration 2016

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